LOW PERFORMANCE ON NEW PC CPU I'M HANDICAPPED AND DISABLED, DESPERATE FOR HELP

[DISABLEDHELP]

Low performance in cpu benchmarks, in programs like cinebench, geekbench, as well as other benchmarking programs, and terrible performance in programs and games. Sorry to lay my life out for you, but I saved for many years to be able to afford this. The money invested was supposed to be an investment into my future. I am disabled and use virtual reality for physical therapy, and it was the only way I was even able to really walk again. Before I could only do so with help from a walker and only for a minute. I also use it, of course, for entertainment, because it is usually impossible for me to get out of the house. But this pcs main purpose was to be able to seek jobs doing things that require as much performance as possible. I have been exploring jobs I would be able to do from home. Even considering further schooling. But now these hopes may be dashed if I can't get this to work right or get it replaced. I went without many meals for years to justify spending this much. This was too much money to spend on a pc that is going to underperform. I ordered it through the hp supplier on amazon, and am not even sure if they will take it back once it was opened. It is not a dead on arrival, but it does not perform nearly as well as it should for a system with these specs. The cpu in particular is running well below what it should be compared to what every other posted benchmark online. Can someone please help me? I am not even sure where to begin. This is going to be devastating to my life if I can't resolve this. It took me years just to pay off the credit cards from expenses when my fiancé had a brain tumor. This life has been too hard. I ran bios testing. updated all drivers. updated windows. ran the fans on full blast. unlocked the memory speed in bios. I have been researching options for fixing this and most involve a bios that is not as locked down as it is on the hp, and of the few examples I found they went unresolved. It might just be hardware. But if anyone has any ideas please let me know. I am very desperate.

[DISABLEDHELP]

I will add more pertinent technical information tomorrow and after that. For now I am mentally and physically exhausted from researching ways to fix this for many days and hours on end. 16 plus hours a day. This is very important to me. I need this to improve my life.

[A_Gayathri]

Hi @DISABLEDHELP,

Welcome to the HP Support Community

I understand you are facing an issue with your OMEN By HP 45L Gaming Desktop PC .unit working slowly  LOW PERFORMANCE Not to worry I will help you to get a resolution to resolve the issue.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the computer was working fine?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Please try the following Troubleshoots steps. 

1.    Turn off the Unit.

2.    Disconnect the AC adapter.

3.    Remove any discs from the disc drive.

4.    Remove memory cards from the card reader slot.

5.    Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

6.    Disconnect the AC adapter press and hold the power button for approximately 15 seconds.

7.    Reconnect the AC adapter, and then turn on the computer.

Step 2

Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and Restart the unit

Step3

The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice  and then you may get a Pop-Up CMOS Check and it will restart the unit 

Even if you don't get a Pop-up restart the unit manually after 3 attempts.

Please  update Windows and HP support assistances updates 

And update Bios and other drivers please click on the link. to update the drivers. 

follow this link to HP PCs - Computer locks up or freezes (Windows 11, 10)

click here and follow the troubleshooting steps  HP PCs - Improving PC performance (Windows)

click here and follow the troubleshooting steps  HP PCs - The computer is slow when used for the first time (Windows)

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[A_Gayathri]

Hi @DISABLEDHELP,

Welcome to the HP Support Community

I understand you are facing an issue with your OMEN By HP 45L Gaming Desktop PC .unit working slowly  LOW PERFORMANCE Not to worry I will help you to get a resolution to resolve the issue.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the computer was working fine?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Please try the following Troubleshoots steps. 

1.    Turn off the Unit.

2.    Disconnect the AC adapter.

3.    Remove any discs from the disc drive.

4.    Remove memory cards from the card reader slot.

5.    Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

6.    Disconnect the AC adapter press and hold the power button for approximately 15 seconds.

7.    Reconnect the AC adapter, and then turn on the computer.

Step 2

Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and Restart the unit

Step3

The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice  and then you may get a Pop-Up CMOS Check and it will restart the unit 

Even if you don't get a Pop-up restart the unit manually after 3 attempts.

Please  update Windows and HP support assistances updates 

And update Bios and other drivers please click on the link. to update the drivers. 

follow this link to HP PCs - Computer locks up or freezes (Windows 11, 10)

click here and follow the troubleshooting steps  HP PCs - Improving PC performance (Windows)

click here and follow the troubleshooting steps  HP PCs - The computer is slow when used for the first time (Windows)

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!