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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
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- Desktop Software and How To Questions
- Laptop keeps crashing itself every 5 seconds

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01-21-2020 01:10 AM
So my laptop showed a notification that my OneDrive wasn't responding then it froze blacked out and restarted. After that it loads up then closes out and reopens every 5 seconds and I can't access anything fast enough to try and stop it
01-21-2020 03:23 AM
Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.
Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.
Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.
NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
01-22-2020 05:51 AM
You need to remove the devices or apparels attached to your laptop.
Then hard press the power button for a long amount of time (atleast 20 seconds).
Then repeat the procedure two times.
Power on the laptop.
Press ESC every 2 seconds and then press F2
Then choose system tests and the option to do a check of your hardware.