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krzemien
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Latest Intel Bluetooth drivers (v20) - when they will be signed off by HP and become available?

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Omen 870-095na
Microsoft Windows 10 (64-bit)

As per the subject line: when the latest Intel Bluetooth drivers (v20) will be signed off by HP and become available via HPSA and/or Support website?

 

The reson I'm asking is that I do experience issue with Logitech H800 Bluetooth headset since my upgrade to 1709 - and my investigation shows it's related to Bluetooth driver.

 

My problem is that Skype stopped being able to initiate audio via this headset correctly and first call attempt is pointless - there's no audio in/out, although there's some clicking in the headset suggesting that attempt is made.

One then needs to cancel the call and retry - upon which all works as expected and everything's okay.

 

I did not experience anything like that with Windows 10 (1607) so I gather Bluetooth driver must also have been updated by this OS - could have been pushed by MS actually, don't know.

 

I checked in logs and found this entry in Event Viewer on every boot (and have not seen it in 1607 before, with previous version of Intel Bluetooth driver used then):

 

Event 34, BTHUSB.SYS

 

The local adapter does not support an important Low Energy controller state to support peripheral mode. The minimum required supported state mask is 0x491f7fffff; got 0x1fffffff. Low Energy peripheral role functionality will not be available.

 

So my theory is that Bluetooth low power setting is not supported correctly by the current Bluetooth driver. I checked the latest drivers for my wireless adapter on Intel web site:

 

https://downloadcenter.intel.com/product/89450/Intel-Dual-Band-Wireless-AC-3165

 

and by release notes for v20 this is seemingly now resolved:

 

https://downloadmirror.intel.com/27195/eng/ReleseNotes_BT_20.0.0.pdf

 

 

Key Issues Fixed and Changes
Description of Key Issue

1. When using Bluetooth keyboard to wake system from sleep mode, it will reconnect 10 seconds after wake

2. When multiple Bluetooth profiles are active Hands Free Profile audio become chopped and Low Energy mouse lags

3. Hands Free Profile Audio/Headset fails to correctly reconnect after moving out of range when connected to Skype Call

 

So, HP, when can we expect these drivers to be released to us all?

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krzemien
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Hey HP,

 

Any news on this?

 

Via Intel® Driver & Support Assistant:

 

 

 

Capture.PNG

 

 

 

1. Intel® PROSet/Wireless Software and Drivers for Windows® 10
Latest version: 19.51.8.2
Installed Version: 19.51.7.2
Update available
 
2. Intel® Wireless Bluetooth® for Windows® 10
Latest version: 20.0.0.11
Installed Version: 19.60.0.3
Update available
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krzemien
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Hey HP

 

Any news?

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iamgabrieler
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Got these problems too

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krzemien
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Patience is a virtue:

 

https://support.hp.com/gb-en/drivers/selfservice/swdetails/omen-by-hp-870-000-desktop-pc-series/1108...

 

http://ftp.hp.com/pub/softpaq/sp84001-84500/sp84411.exe

 

I will be checking today int he evning (and wonder if it's going to be supplied by HP Support Assistant as well - I've not seen anything new via this route since Sep '17!)

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krzemien
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So driver installed / updated - but to no avail, original issue with Bluetooth audio over Skype remains.

 

Having checked details though I am slighly puzzled: HP claims it's 20.20.0.5 Rev.B (I forgot to check what is the version of the driver file itself, will do so later today)

 

However the driver I was referring to was 20.0.0.11.

 

So here's me thinking that there's newer driver that's been released by Intel... and there is:

 

https://downloadcenter.intel.com/download/27391/Wireless-Intel-Wireless-Bluetooth-for-Windows-10?pro...

 

Version: 20.10.0 (Latest)

 

But its version number is still lower than version that was released by HP?

 

And on top of that from the release notes for this chappy:

 

https://downloadmirror.intel.com/27391/eng/ReleseNotes_BT_20_10_0.pdf

 

Description of Key Issue:

1. File transfer via Bluetooth may fail when using the HFP (Hands Free Profile)at the same time.
2. Improves audio quality for Skype call or audio streaming via Bluetooth.
3. Improves responsiveness of Bluetooth keyboard and mouse when using multiple Bluetooth devices at the same time.
4. Some Human Interface Device (HID) devices may fail to reconnect if left idle for approximately 5+minutes during Skype call.

 

More waiting then...

 

 

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krzemien
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Update for completeness:

 

With WiFi driver having been released earlier this week

 

https://support.hp.com/gb-en/drivers/selfservice/swdetails/omen-by-hp-870-000-desktop-pc-series/1108...

 

Both drivers are now up to date:

Capture.PNG

 

 

Please note somewhat different drivers' version numbers.

 

And the puzzling thing is that issue related to bluetooth headset & Skype - as (most likely) confirmed by presence of EventID32 in Event Viewer - remains...

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