Lenovo 81VU not a supported device

[Ralphish]

Does the message "Your Lenovo 81VU is not a supported device" mean that I shall be unable to connect this computer to a newly bought HP Deskjet 2820e? It functions as a printer but not as a scanner. It does not appear in Windows 11 under Printers and Scanners. I am totally confused as may be obvious - assistance would be much appreciated.

[Ralphish]

May I add to my previous query. In Windows 11 Bluetooth and Devices my HP Deskjet 2820e is listed but when I click on Add Device the message is "That didn't work check with manufacturer for additional set up instructions." Any advice very gratefully received.

[Dragon-Fur]

@Ralphish 

Welcome to the HP English Community --

I suspect that the printer setup is indeed incomplete and the "add device" is not enough to complete the process.

Reference - Open

User Guide – HP DeskJet 2800e HP DeskJet 4200e

NOTE: The printer only supports 2.4GHz connection.

How to connect - Starting on Page 10

and

Product Specifications for the HP DeskJet 2820e All-in-One Printer (588L1A)

Connectivity

Ports	1 Hi-Speed USB 2.0 (device); 1 Wi-Fi 802.11b/g/n
Wireless capability	Yes, built-in Wi-Fi 802.11b/g/n
Storage device and direct print support	Storage devices not supported

-----------------------------------------------------

A couple of ideas

First,

The printer cannot connect to 5GHz -

Make sure the printer is on the network --

• Connect the printer to your separate SSID named network for 2.4GHz.
• Assign the printer its own manual / static IP address.

Next,

• Install the full driver printer software.
• Optionally install the HP Universal Scan Software.

----------------------------------------------------

Details / Examples / References

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Dual Band Network - Considerations

Reminders 

Do not ignore your router --

A router that is weak, outdated, poorly located, or incorrectly configured can cause all sorts of odd network behavior issues.

If the printer supports it, connecting using Ethernet is generally a better choice.

If your router supports it, create a separate SSID named network for each frequency.

Connect the printer to the SSID network you want the printer to use on the network.

Wireless

Some printers, particularly older models, only support Wireless at 2.4GHz

Some printers support Wireless at both 5GHz and 2.4GHz – but not at the same time

Regardless, if the printer won't work or cannot connect to your 5GHz SSID named network, connect to the 2.4GHz network.

If you are running a Dual Band Network,

 Check that the router is set up to broadcast all frequencies it supports.

Next,

If your router supports it,

On your router:

 Create a separate SSID named network for each frequency supported by the router

 What?  Create one SSID named network for 5GHz and one SSID named network for 2.4GHz

and

 Connect the printer to the SSID named network on the frequency / band you want it to use.

In general,

• 2.4GHz is less fussy about obstacles and supports a longer distance (separation) between router and device (printer)
• 5GHz is faster

==============================

Examples – EWS Setup – IPv4

EWS > HP Document / How-to (original format)

Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

Ethernet (Model Dependent)

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wired (802.3) > IPv4 Configuration

Wireless

Original / Standard EWS format for HP InkJet Printers

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wireless (802.11) > IPv4 Configuration

If / As available on your printer:

Tab Network > Wireless (802.11) > Advanced

Network Interface on / off, Network SSID name, Security Settings, Passphrase / Password

Select and connect to the correct SSID / network name for the bandwidth you are using.

OR

Newer / Select Printers - Alternate EWS format

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Network > Primary Ethernet > Check / Adjust Status and other tabs...

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Network > Wi-Fi > Section IP Config > IPv4

Note:   It is not mandatory that you use a manual / static IP address.  Doing so can improve stability.

EWS_9025_Network_IPv4_Configuration_4

EWS_9025_Network_Wireless_IPv4_Advanced_2

==================================

Printer - Full Feature Software

HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts.  The full driver generally adds at one, possibly least one, possibly two shortcuts to the Desktop: Printer Assistant, HP Scan Assistant, and/or HP Scan.

NOTES:  

HP Scan is not installed if the printer does not support Scan.

The Printer Assistant is not installed if the type of full driver software does not support it.  If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver. No Sign-in required.

Reinstalling?

• Uninstall existing full driver printer software from Programs and Features.
• If your printer includes a separate "help" in Programs and Features, uninstall that, too.
• Restart the computer and log in.
• If the printer is connected to the computer using a printer USB cable, remove / disconnect the cable before loading the software.

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download / Save / (then) Install <<<

HP DeskJet 2800 series EasyStart Printer Setup Software - Offline Use Only 

If / When asked, opt for the Full Driver / Full Software to be installed.

After the software is installed, Restart the computer and sign in. 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--= 

Optional -- Supported by your printer

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download / Save / (then) Install <<<

HP Universal Scan - Full Feature Software and Driver 

If asked, opt for the Full Driver to be installed.

After the software is installed, Restart the computer and sign in. 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--= 

The installation of the full driver generally adds at least one or more shortcuts to the Desktop.

 Note:  Printer Assistant, HP Scan Assistant, and HP Scan are dependent on printer model and supported software options.

• Printer Assistant – Where still supported as part of the full driver printer software
• HP Scan Assistant – For those printers that no longer provide the Printer Assistant
• HP Scan – Shortcut on Desktop named for the printer model
• When installed, HP Universal Scan software adds a separate self-named “HP Scan” shortcut

Printer Assistant shortcut > Tab Scan > Manage Scan to Computer > Enable

Or

HP Scan Assistant shortcut > Manage Scan to Computer > Enable

Example - Windows - Full Feature Software - Installed

Programs_and_Features_Printer_Desktop_Icons_13

----------------------------------------

Message Content References

Wireless Troubleshooting

 Troubleshoot a Wi-Fi connection to an HP printer 

Technology Tips Video Gallery from our HP Expert greenturtle

 Technology Tips YouTube Video Help for Printers

=======================================

What is my DNS

DNS Servers

DNS server list by country

• Australia
• France
• Global
• New Zealand
• United Kingdom
• United States of America

If you do not have an ISP, or if you are having continuing connection issues, use Google Public DNS.

• Using Google Public DNS

--- --- --- --- --- --- --- ---

Public DNS Server List

https://public-dns.info/

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP DeskJet 2820e All-in-One Printer  

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[whitesmaverick]

It seems your Lenovo 81VU may lack full compatibility with the HP Deskjet 2820e's scanning function in Windows 11. Updating drivers or checking HP support could resolve the issue.

[Ralphish]

Thank you both for  super comprehensive replies too comprehensive for me I am afraid. I am totally hacked off with this problem having reached a point where all appeared to be well with the addition of HP Smart only to find it impossible to download. This is a new Deskjet to replace the Canon printer TS 3150that has worked well until last week. I shall try the more straightforward of your suggestions before returning the HP to Amazon in despair.

Thank you again for your suggestions.

Ralphish

[Dragon-Fur]

@greenturtle 

Do we have Windows 11 how-to videos for the DeskJet 2800 series?

Customer is struggling and printer is complaining.

Thanks for any Words-of-Wisdom.

----------------------------------------------------------------------

@Ralphish 

You are welcome.

Incompatible?  Possibly, though, it would be unusual - Windows commands the hardware on your Lenovo -- Unless there is something unusual about your Windows 11 installation, the system is likely able to manage the printer software.

The network is a common "sticking point".  There is naught unusual about the printer except its lack of a touchpad printer control panel -- a common feature of economy printers -- and the requirement that the printer be connected to 2.4GHz.  Printers of this type typically communicate with lights and buttons on the printer and the Embedded Web Server (EWS) for anything that requires (or is easier done) typing.  It is true that should the network be incompatible, the printer would not be able to do more than blink and complain.

HP DeskJet 2800, 4200, 4900 Printers - Blinking lights and error codes

HP Smart must be installable from the Microsoft Store

True -- If you cannot get the application onto the computer, then - true, you'd not be able to use it to help manage and use the printer.  You do not need HP Smart - you can manually configure the IPv4 network (as shown previously) and you can install the full driver printer software.  These are not automatic plug-and-play but both are generally doable with a bit of skill and patience.

HP Smart - Windows - Application

HP Smart is an application that supports print and scan for PDF and Photos / Images.

The app is available in the Microsoft Store

OR (same thing)

Open the Homepage / Support Website for your printer

Category Software & Drivers > Section Install HP Smart app to complete setup and support

Instructions...

>>> How to Use >>> HP printer setup (HP Smart app)

>>> Terms of Use >>>  HP Smart – formally HP Connected – Services Terms of Use

NOTES: 

• Read the Terms of Use document to understand the conditions of using HP Smart products.  For example, in the HP Smart application, find the link in HP Smart > Settings (gear) > About > Click on the link for Terms of Use
• Read FAQ - including - What are the requirements to set up a printer using the HP Smart app?
• If using VPN >>Disconnect from Virtual Private Network (VPN) connection before downloading.
• Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.
• Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.  Source: How to scan with an HP printer > FAQ > Why can't I connect my wireless printer or scan over the network?
• HP Smart requires that you sign into the application using your HP Account credentials.
• When working through a Browser to access HP Smart, be sure you have Cookies enabled.  If cookies are enabled and you are having trouble, clear Cache and Cookies.   And / Or … Try a different Browser – assign that Browser as the Default. (Note:  Chrome not working?  Use / Assign a different default Browser.)
• Where possible, HP Smart benefits (likes) having the Full Feature Software / full driver printer software installed.  For example, full driver provides access to Shortcuts and Printing Preferences.
• “Share” to email – Before using Share, add your sender email address to the standard Windows Mail application (not New Outlook).

• Document includes the HP Smart application download links for Windows and Mobile devices, plus an FAQ section to assist with questions / issues.
  •  FAQ examples
    • What are the requirements to use the HP Smart app?
    • Which printers are compatible with the HP Smart app?
    • Why do I need to sign in or create an account to use the HP Smart app features?
    • Which languages does the HP Smart app support?
  • Older versions of the HP Smart app no longer support the required login feature.
  • Update the application to the latest version to access / use HP Smart

Help Here:  Unable to download and install the HP Smart printer app

and

Check / Update  >> Every device (computer(s) and / or mobile) where HP Smart is installed should be running the latest version of the HP Smart application available for that device platform (Operating System / Version).

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[greenturtle]

Hi @Ralphish 

Thanks for using the HP Support Community.  @Dragon-Fur  has provided a lot of good suggestions.

Here's some more suggestions to try:

1.  Reset the wireless to defaults and the use HP Smart to setup and connect to the network

Download HP Smart app from Microsoft Store.

Here's a resource to show how to do a wireless reset:

https://www.youtube.com/watch?v=1WWqNB8h2SE

2, Connecting the printer to wireless network with WIndows 11:

https://www.youtube.com/watch?v=RtsHnA9wNN8

After getting the printer connected to the network with HP Smart, use the Scan feature 

If the above doesn't work, try a wireless reset again and then use a mobile phone.

3.  Connecting printer to Wireless using an Android phone:

https://www.youtube.com/watch?v=Quqvsotg1k0

Go to time 6:08 to setup with HP Smart mobile

After successfully getting the printer connected to wireless network, use the Printer Scan function to scan documents.

Hope that helps!

[Raj_05]

Hi @Ralphish,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Certainly! Let's troubleshoot the issue of connecting your HP Deskjet 2820e to your Lenovo laptop running Windows 11. Here are some steps to follow.

Preliminary Checks:

1. Ensure Printer is On and Ready: Make sure your HP Deskjet 2820e printer is turned on and in a ready state.
2. Wi-Fi Connection: Ensure your printer is connected to the same Wi-Fi network as your Lenovo laptop.

Troubleshooting Steps:

Update Windows 11:

• Go to Settings > Windows Update and make sure your system is up to date.

Update Printer Drivers:

• Visit the HP Support website and download the latest drivers for your HP Deskjet 2820e.
• Install the drivers and restart your computer.

Remove and Re-add the Printer:

• Go to Settings > Bluetooth & devices > Printers & scanners.
• Select your HP Deskjet 2820e and click on Remove.
• Click on Add a printer or scanner and wait for Windows to detect your printer again.

Use HP Smart App:

• Download and install the HP Smart app from the Microsoft Store.
• Open the app and follow the instructions to add your printer.

Check Printer Settings:

• Make sure the printer's wireless feature is enabled.
• On the printer control panel, go to Setup > Network Setup or Wireless Settings and ensure wireless is turned on.

Restart Devices:

• Restart your Lenovo laptop, printer, and router.

[Raj_05]

Advanced Troubleshooting:

Firewall Settings:

• Ensure that your firewall is not blocking the printer software. Go to Control Panel > System and Security > Windows Defender Firewall > Allow an app or feature through Windows Defender Firewall and make sure the HP software is allowed.

IP Address Configuration:

• On your printer, print a Network Configuration Page to get the IP address.
• Go to Settings > Devices > Printers & scanners on your laptop.
• Click on Add a printer or scanner, then The printer that I want isn’t listed.
• Select Add a printer using a TCP/IP address or hostname and enter the IP address of your printer.

Manual Driver Installation:

• Go to Control Panel > Devices and Printers > Add a printer.
• Select Add a local printer or network printer with manual settings.
• Select Use an existing port and choose USB001 (Virtual printer port for USB).
• Click on Next and select HP from the manufacturer list and find your printer model.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support