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thatguyadam
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Lost HP drivers after HDD died & fresh OS install

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HP ENVY Phoenix h9-1405a
Microsoft Windows 10 (64-bit)

My HDD died a year or so ago so a family friend who is good with PC related things helped me by putting in a new HDD and also performed a fresh OS install in which the PC went from Windows 8 or 8.1 to Windows 10. When I started up the computer once more I noticed that a number of my programs that came from the factory were no longer there when I searched for them. I ignored it for a few years.

 

I recently found out that you could download drivers from the factory from the HP website via the HP Download and Install Assistant and when I tried it says that Windows 10 is not supported, so I downloaded them for Windows 8 and 8.1 and assumed they would work - they did not. I also went into troubleshooting for each install package and tried using comparability settings for Windows 8 and this still did not work. At this stage I cannot connect to a Bluetooth device or watch a DVD / Blu Ray (where I had Powerlink Cyber DVD from the factory installed) and now cannot watch a DVD or Blu Ray because the computer has no idea what to do with it.

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Paul_Tikkanen
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Message 3 of 3
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Hi, @thatguyadam 

 

The parts list for your PC indicates that it comes with a Broadcom BCM943228HMB 802.11abgn 2x2 Wi-Fi Adapter + Broadcom Bluetooth 4.0 Adapter 

 

http://partsurfer.hp.com/Search.aspx?type=PROD&SearchText=H5X84AA

 

This would be the W10 BT driver you need for that model card.

 

This package contains the Broadcom Bluetooth driver for supported models that are running a supported operating system. Broadcom Bluetooth Driver is required to enable Broadcom Bluetooth devices.

 

https://ftp.hp.com/pub/softpaq/sp75001-75500/sp75330.exe

 

It's hit or miss on the DVD/Blueray playing software.   The software checks for the model of the PC and may not install.

 

So, try the newer Cyberlink software that TheOldMan posted the link to first.

 

If it doesn't work, I think this version will, that I have shared the link to my Skydrive folder to below.

 

Download the file folder labeled sp75514.zip

 

https://1drv.ms/u/s!ApMb5dJXSS-Dggen6t_Lt2eggvfZ?e=5dufKL

 

Download, unzip and run the exe file.

 

HP removed this file from their FTP site a few years ago, but it is known to work on several different model HP notebook and desktop PC's.

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TheOldMan
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Message 2 of 3
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In looking at the support page for the PC, the driver installs say that the OS must be Windows 8.1 or 8.0.  That seems to be not correct but if you cannot get them to run, then perhaps find a driver for each item - a pain from the manufacturer (not HP).  Look in Device Manager for hardware ID's that are missing drivers.

@Paul_Tikkanen  is very good in finding the drivers.  Perhaps he will jump in to help.

 

On another note, here is a down load for the Cyberlink player

https://support.hp.com/us-en/document/c04816370


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Paul_Tikkanen
Level 21
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132,269 122,446 20,134 30,867
Message 3 of 3
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HP Recommended

Hi, @thatguyadam 

 

The parts list for your PC indicates that it comes with a Broadcom BCM943228HMB 802.11abgn 2x2 Wi-Fi Adapter + Broadcom Bluetooth 4.0 Adapter 

 

http://partsurfer.hp.com/Search.aspx?type=PROD&SearchText=H5X84AA

 

This would be the W10 BT driver you need for that model card.

 

This package contains the Broadcom Bluetooth driver for supported models that are running a supported operating system. Broadcom Bluetooth Driver is required to enable Broadcom Bluetooth devices.

 

https://ftp.hp.com/pub/softpaq/sp75001-75500/sp75330.exe

 

It's hit or miss on the DVD/Blueray playing software.   The software checks for the model of the PC and may not install.

 

So, try the newer Cyberlink software that TheOldMan posted the link to first.

 

If it doesn't work, I think this version will, that I have shared the link to my Skydrive folder to below.

 

Download the file folder labeled sp75514.zip

 

https://1drv.ms/u/s!ApMb5dJXSS-Dggen6t_Lt2eggvfZ?e=5dufKL

 

Download, unzip and run the exe file.

 

HP removed this file from their FTP site a few years ago, but it is known to work on several different model HP notebook and desktop PC's.

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