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Rangerjtb
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Lost all the installed HP apps that came with computer.

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Microsoft Windows 10 (64-bit)

Lost all the installed HP apps because I had to install a new os  from a ssd failure.  How do I get back the HP apps that came with the computer?

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WAWood
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@Rangerjtb 

You should not have done that -- as the installation media you used does not contain the HP apps or drivers and HP does not make the apps available for download because they come preloaded with the PC.

 

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

Here is the link: https://support.hp.com/us-en/document/c06162205

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***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP

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WAWood
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@Rangerjtb 

You should not have done that -- as the installation media you used does not contain the HP apps or drivers and HP does not make the apps available for download because they come preloaded with the PC.

 

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

Here is the link: https://support.hp.com/us-en/document/c06162205

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP

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Rangerjtb
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I went to the cloud recovery and got a model not found message and could go no further. My model is 

HP Pavilion 595-p0084

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WAWood
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@Rangerjtb 

OK, then that's a problem as the only other option is something called HP Recovery Media:

 

HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities.

In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update".

If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Support.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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