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08-15-2022 10:00 AM - edited 08-15-2022 11:23 AM
Edit / Update broken Link in section Life is possible without Office
Welcome to the HP User Community.
I don't have a reference for this exact model that includes any mention of it having installed Office Software.
The models that I can check (about ten models) indicate - where mention is made at all - that any included Office software is a Trial version.
Trial "free" use of the software is limited - if the trial is concluded or if you manage to remove the software - you have to purchase the software to continue using it.
Regardless, Microsoft owns and completely controls Microsoft products, including their Office software.
If you had a license for the software, then during first use, Microsoft would have registered the software for your use.
In so much that I am aware, Microsoft has not lost a license registration - could happen, I guess.
Contact Microsoft for help.
If you received an Office software license when you purchased the computer,
If you purchased the computer from HP,
Check in the HP order confirmation email for mention of the license and the key.
Things that are Microsoft / Office
Microsoft 365 / all Microsoft Office products are licensed and controlled by Microsoft.
We can help to the extent of providing information to help you understand your options.
If the product / computer is in Warranty and nothing else works, try contacting HP Support
Microsoft Office - Product and License Information
Open and Read
Includes “Activate after reinstalling or moving Office”
Documentation / Website / How-to Instructions
Calls / links to:
To see help options: Scroll down to the middle of the page and select product
Need more help? Scroll down on the web page to find out how to contact Microsoft.
Installation and License Key Options
Some of the ways to “get” Office Software:
- Trial Software that comes with the computer.
An "offer" to try the software, in other words. The license is NOT included in Trial offers.
- Purchase Microsoft Office when you purchase your computer
Look for your license key with your purchase paperwork.
- Receive a “free one year subscription to Office 365 when you purchase the computer (quite rare).
If you have trouble with this exact type of “installed” Office before it has expired,
Contact HP Support for recovery options.
- Purchase Office separately from Microsoft or other merchant.
Purchase / Repair Options and Life without Office
Open the Website > Select categories on the left to narrow the focus
Includes instructions to “completely remove office” from the computer
Life is possible without Office
HP Device Home Page - References and Resources – Learn about your Device - Solve Problems
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
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