MS Office 2016 is Installed instead of MS Office 2019. How I can get back my MS Office 2019

[BBarman]

I have purchased a HP All-in-One 24-df0215in 23.8-Inch FHD with Alexa Built-in (AMD Ryzen 3-3250U/8GB/256GB SSD + 1TB HDD/Win 10/MS Office 2019/Jet Black) | {personal information removed} HSN:8471 on 23rd January, 2021.

The SSD start showing loading problem on April 27th, 2021, Reported the problem to the HP on May 1, 2021.

{personal information removed}

The HP technical service personnel handed over the Repaired PC to me on 1/7/2021.

However, when I check it on 2nd July, I have found that now I have the MS Office 2016 (in the repaired PC) instead of 2019 (that I have got with the purchase of HP PC). So, now how I can get back my MS Office 2019 back?

[banhien]

@BBarman 

Is it a TRIAL version ? Office is not on its specs

        https://support.hp.com/au-en/document/c06885814

Regards.

[praveenbv]

Hi@BBarman, Welcome to the HP Support Community.  

Apologies for all the inconvenience

Please log in to Microsoft sign it shown your computer details download the Microsoft offices details follow the steps to download.

Hope this helps! Keep me posted.

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Have a great day! 

[BBarman]

@Praveenbv,

No this do not work for me.