Message intended for Irwin6 in response to his email about file corruption when copying over to SSD

[Knowmhyname]

This is a response to email received form Irwin6 asking me to contact him.
Thanks for the guidance regarding file corruption when writing to high capacity SS storage media (ie Flash drive/SSD/etc). Much appreciated. Unfortunately, I have not yet had the opportunity to try out your suggestion as I'm currently have to deal with hospital appointments and schedule for operation for total hip replacement surgery. As soon as I'm able, I'll try the procedure. Meanwhile, having great difficulty in contacting you through the HP community, if you do get this message, I'd appreciate if you could supply me with your email address so that I can contact you in due course as to the success or otherwise of the procedure you kindly suggested. If you need to contact me directly, you can do so by email on [Personal Information Removed]

Many thanks

F Laniado

[A_Gayathri]

Hi @Knowmhyname ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I hope this message finds you well, despite the challenges you're facing with your hip replacement surgery scheduling. Firstly, I want to extend my best wishes for a successful operation and a swift recovery.

I completely understand that your health takes precedence over technical matters. Please prioritize your well-being above all else.

Regarding the file corruption issue with SSDs, I appreciate your intention to try out the suggested procedure once you're able. Your health is paramount, so please take your time.

I'm sorry to hear about the difficulty you've experienced in contacting me through the HP community. However, I received your message and I'm more than willing to assist you further.

In the meantime, focus on your health and recovery. I'll be here whenever you're ready to proceed with resolving the file corruption problem.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Knowmhyname]

Thanks for your kind words regarding my surgery.

I have looked into the matter of file corruption a bit more deeply which has left me even more baffled. After 40 years of experience with PC's, I'm not what can be described as a newbie to computing. I cut my computing teeth on UK's first mass market little PC, Clive Sinclair's ZX81 back in 1981! 

In case I hadn't mentioned it before, my PC is an HP Pavilion All-in-One 24-k0xxx desktop system. The processor is AMD Ryzen 5 4600H with Radeon Graphics 3.00 GHz, System type 64-bit operating system, x64-based processor. OS is Windows 10.

As you're aware, the problem that I face is corruption of some MP4 files when copying from the internal HDD unto higher capacity flash drives and SSD's. 

What makes the problem truly bizarre is that up to around 68gb, files are copied over and read/play faultlessly, but a single, a group or a folder of files over this amount, ie 68gb (which varies slightly from flash drive to flash drive), even though they appear to go through the copying process fine, when one tries to run them, up comes the message:-

 "This File Isn't Playable. That might be because the file type is unsupported, the file extension is incorrect, or the file is corrupt - 0xc00d36c4"

At other times, folders are copied over and show up as empty on the flash drive even though they contained anything up to 60 files in them on the internal HDD. I should stress that the MP4 files in the copying process are free from faults and glitches and play fine over the internal and external  HDD's and SD cards. 

 I've tried using Windows 10 built-in Scan & Fix procedure without success. It reports back the flash drive is not playable(!) which strictly speaking is not true as all other files copied over until the apparent limit of around 68Gb was reached play fine. I also ran the built-in HP diagnostics on Storage and everything is as it should be. No faults.

 What renders this problem even more bizarre is the this only happens with Flash drives or SSD's. Copying over to external HDD's or SD's and Micro SD's, whether used in an SD slot or in the USB port via an adapter works fine. Initially, I assumed the problem was due to a faulty Flash Drive but using other flash drives or external SSD's of similar capacity  present the same problem. I have already run the built in PC diagnostics which has given the PC a clean bill of health, so I assume that the fault lies somewhere in corrupted drivers or BIOS.

I think this more comprehensive description of the fault will more fully illustrate the strange nature of the fault.  I have already had an online chat with the technical support department at HP without much success. I hope that out there, there may be a solution to this mystifying problem.

[A_Gayathri]

HI @Knowmhyname,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that  This needs one-on-one interaction  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.m

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Hernandez_76]

To address this problem effectively, we'll need to perform some diagnostics and troubleshooting steps. Here's a suggested plan of action:

Check SSD Health: First, let's ensure that the SSD is functioning properly. Run a diagnostic tool or SSD health monitoring software to check for any potential hardware issues or abnormalities with the SSD.

Update SSD Firmware: If there are any firmware updates available for your SSD, consider updating the firmware to the latest version. Firmware updates often include bug fixes and performance improvements that could help resolve file corruption issues.

Verify File Integrity: Before copying files to the SSD, verify the integrity of the files on the source drive. Use checksums or file integrity verification tools to ensure that the files are intact and not corrupted before transferring them to the SSD.

Test Different Copy Methods: Try copying files to the SSD using different methods and tools to see if the issue persists. Use both built-in file management utilities and third-party file copy software to determine if there's a specific software-related issue causing the corruption. Liteblue

Check Disk Health: In addition to SSD health checks, perform a disk health check on the source drive (if it's not an SSD) to rule out any issues with the source drive that could be contributing to file corruption during the copying process.

Check System Logs: Review system logs and error messages for any indications of disk or file system errors during the copying process. Look for any recurring errors or warnings that could point to underlying issues with the system or hardware.

Contact Support: If you're unable to resolve the issue after performing these steps, consider contacting the manufacturer's support team for both your SSD and your system (if applicable). They may be able to provide further assistance or guidance based on your specific hardware configuration.