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JustAgamer132
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Solved!

Microphone not detected by pc

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HP Pavilion Power Desktop 580-0xx
Microsoft Windows 10 (64-bit)

I plugged in multiple headsets into the headset jack and i can only hear audio. My microphone works on other devices. It always says no device plugged in.

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Riddle_Decipher
HP Support Agent
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@JustAgamer132 (you and me both, not sure what you've done 132 times though! 😉 )

Thank you for responding,

This is the Riddle_Decipher, again!

It's great to have you back 😉

 

If i'm not wrong this is how the back of your device looks like:

(If yes, you can use the pink port in the back to make use of the microphone)

 

 

  1. USB 2.0: 2

  2. LAN (Ethernet)

  3. HDMI out: 2

  4. USB 3.0: 2

  5. Audio: Line in

  6. Audio: Line out

  7. Audio: Microphone

Keep us posted, 

(We shall troubleshoot as a team, fight till the end and emerge victorious)

If you would like to thank us for our efforts to help you, 

 feel free to give us a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution" button.

Have a great day!

Riddle_Decipher
I am an HP Employee

View solution in original post

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Riddle_Decipher
HP Support Agent
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@JustAgamer132

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

 

As I understand the microphone isn't detected on the device,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

  • Have you ensured the (pink) microphone port is being use for your microphone device?
  • Did you run a hardware test on the audio card to ensure there aren't any hardware issues?

While you respond to that, here's what you need to do:

 

Click here for advanced troubleshooting on Microphone issues.

 

Also, run the extended test on the audio card to ensure there are no hardware issues on the device: Click here for details.

 

(We are experiencing server issues with the HP support site, if you aren't able to use it now, please try accessing the links after some time).

 

Keep me posted,

For I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, if you don't get back to us 😉 

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck

Riddle_Decipher
I am an HP Employee

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JustAgamer132
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There is no pink port. The HP Pavillion only comes with a "headset" port.

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Riddle_Decipher
HP Support Agent
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31,166 31,117 2,618 3,992
Message 4 of 6
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@JustAgamer132 (you and me both, not sure what you've done 132 times though! 😉 )

Thank you for responding,

This is the Riddle_Decipher, again!

It's great to have you back 😉

 

If i'm not wrong this is how the back of your device looks like:

(If yes, you can use the pink port in the back to make use of the microphone)

 

 

  1. USB 2.0: 2

  2. LAN (Ethernet)

  3. HDMI out: 2

  4. USB 3.0: 2

  5. Audio: Line in

  6. Audio: Line out

  7. Audio: Microphone

Keep us posted, 

(We shall troubleshoot as a team, fight till the end and emerge victorious)

If you would like to thank us for our efforts to help you, 

 feel free to give us a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution" button.

Have a great day!

Riddle_Decipher
I am an HP Employee

View solution in original post

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JustAgamer132
Author
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Thanks, didnt see it before. It was buried under a bunch of cables

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Jeet_singh
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@JustAgamer132,

 

It looks like you were interacting with @Riddle_Decipher, but he is out for the day & I'll be glad to help you out, 
I'm the Jeet_Singh & I'm at your service. 

 

It's great to have you back and your patience is greatly appreciated.

I'm curious to know if the steps suggested in the previous post did it help or are you still having issue,

Please let me know if you need any further assistance. I'll be more than glad to assist you.

 

You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for our efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.
And mark this public post as Accepted Solution to help others find a similar solution as you have.

Take care now and do have a fabulous week ahead. 🙂
Regards,

 

Jeet_Singh
I am an HP Employee

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