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Microsoft Store

HP Recommended
HP Pavilion All-in-One - 24-x007na
Microsoft Windows 10 (64-bit)

Sorry if this is not the right board

I have Magic Jigsaw Puzzles and Microsoft Mahjong on my PC I went to play them yesterday and iI got an error Code: 0x803F8001 came up

I restarted my PC and the same thing happened I uninstalled them and restarted my Pc and them went to reinstall them and got the error code again and the store would not download them.

So I then reset my PC and tried again still got the error

I have some other Laptops one Toshiba with windows 10 and one Toshiba with windows 8.1 and one HP notebook with windows 10 and tried installing on them and it worked fine it is only on my main PC the Pavilion 24 that it has stopped working

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Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I see from your post that you are having issues with the Microsoft store not working on your HP All in one PC. Don't worry we'll work together to help you find a solution.


To provide you with an accurate solution, I'll need a few more details:

Have you checked if all the Windows update is installed on the PC.


In the meantime, let's try these steps here: 


You could try using the Windows Update Troubleshooting tool to fix any updates that have not come through for Windows 10.  Please restart the Notebook twice to make sure all updates have been completed!


Here is a document that shows how to update drivers that are not working correctly with Windows 10.


If the issue persists, I would suggest you try these steps here: 


Let's try these steps here: 

  1. Open the Windows Store app
  2. Click on the account logo in the upper-right corner of the app, then click on your account name
  3. Click on you account name in the new box, then click Sign out
  4. Click on the icon in the upper-right corner again, then click Sign in and choose your account name again

Reset the Store Cache: If that does not get the Store working again, close out of the app, then try resetting the Store cache:

1. Press the Win+R keys to open the Run dialog. 
2. Type WSReset.exe, and click/tap on OK.

3. The Store and a command prompt will now open without any message. The command prompt will automatically close when the Store cache has been reset.

Once done, check if that works. 


If the issue persists, next step would be to Re-register the Store: 


The error might also be due to a miscommunication with the servers, and re-registering the Store may solve the issue if this is the case. Make sure that you don’t make a typo when you’re entering the command below, as you might make more problems than you’ll solve.

  1. Press the Windows key on your keyboard and type in cmd
  2. Right-click the Command Prompt result, and choose Run as administrator. OR
  3. Press simultaneously the Windows and keys on your keyboard.
  4. From the menu that opens, choose Command Prompt (Admin).
  5. Once the Command Prompt opens, type in the following command, and press Enter to execute it.
    PowerShell -ExecutionPolicy Unrestricted -Command “& {$manifest = (Get-AppxPackage Microsoft.Windows Store).InstallLocation + ‘\AppxManifest.xml’ ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest}”
  6. Once the command is executed, close the Command Prompt and try updating/downloading your apps again.


For more details, please follow this support document for - HP PCs - Issues with Apps in Windows 10


Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

I am an HP Employee

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