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‎05-23-2022 11:42 AM

HP Recommended
Product: HP Pavilion Desktop PC TP01-2000a (2Z6C8AV)

I have a wireless mouse and keyboard. I’ve put the adapter in and the keyboard is working but the mouse won’t connect 

1 REPLY 1

‎05-26-2022 05:07 AM

HP Recommended

Wireless mouse may have connectivity issues for various reasons. Following are a few things you can try to see if your mouse starts working.

 

  1. Check the USB Dongle: The very first think to check is the USB dongle. Turn off the mouse and keyboard. Plugin the dongle. Turn on the mouse first and see if that gets connected.
  2. Adjust the Mouse Battery: It could be a power problem which you can fix by adjusting the batteries or replacing them with different one.
  3. Check Your Drivers: Old or conflicting drivers also produce such issues. Try to update your mouse drivers. 
  4. Test Your Mouse with CPS Test: Check if your mouse button are working properly with CPS Test. It counts the clicks you make.
  5. Reboot Your Computer: Try rebooting your computer once. It will release bad connections in cache. Try connecting the mouse again.
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