My Care Pack Did Not Show Up

[Davelou-2]

Hi All,

     I purchased a new Pavilion All-In-One PC from HP.com a little over a year ago. I purchased a Care Pack along with it, but it never came in my Email. I am frustrated as I have repeatedly tried to contact HP, with no luck. They want to go into my computer remotely, but I want to know if that is really necessary. If it is, I might try it to find out what they could do. I didn't let them do it at first. 

Davelou 

[A_Gayathri]

Hi @Davelou-2 ,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Pavilion All-In-One PC 27-Ca1000a IDS Base Model Care Pack Did Not Show Up. Not to worry I will help you to get a resolution to resolve the issue. 

I am sorry to hear that This needs one-on-one interaction hence I'm sending a private message to assist you with the next action.  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Davelou-2]

Hi Gaya,

I have tried several times to contact by email, only once on the phone, during the time it was under warranty. I do not want to spend more money, as I was informed and "shown" that the Care Pack was an active subscription. I cannot find it, but I am not about to try to afford additional expenditure for the out of warranty phone service. I really cannot afford it at this point. 

Thanks for at least trying to help. I don't like having to reduce my ratings for HP. I will probably never need the Care Pack service warranty (to use it). I may reply again later. 

@Davelou-2 

[Raj_05]

Hi @Davelou-2,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support