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HP Recommended

Trying to help remotely an impaired friend with his All-in-One PC, I find his machine does not exist on HP support (FR/US)

 

The machine is model: 22-B011NF p/n: W3C75EA#ABF (V5H60AV) s/n: [Personal Information Removed]

SID = 17WW3PNT60 3#SABF#DABF

FeatureByte = 2U3E 3K3N 3Q4C 4h6J 6Z6b 7B7K 7P7Q 7S7W 7jaB apaq asau b7bh bpbz cbdU dpdq eVf3 fP.qm

No search with model, serial nor part number match.

Please direct me to the very exact support page if my friend was not a victim of a rogue sailer, or let me now what happens.

I only find 22-B011N[G|H|S|T|Y]

 

Best regards

3 REPLIES 3
HP Recommended

Hi:

 

The PC is not a fake since it exists in the HP parts surfer website.

 

HP PartSurfer

 

I can't find a support page for that exact model but that is not completely unusual.

 

You can use the support page for the base model series 22-b000.

 

HP 22-b000 All-in-One Desktop PC series (Prost215) | HP® Customer Support

HP Recommended

Hi Paul

This is kind information as HP PartSurfer confirms this is a real genuine HP computer and gives some useful informations. Unfortunately the link (HP 22-b000 All-in-One Desktop PC series (Prost215) | HP® Customer Support) you provide can't help because it is far too generic as when browsing Product Information/Product Specifications I fall in a page where 22-b011nf is not listed with the 184 other models that are very different from each other and we have no tips to sort by family/features/generations.

Where can I get the official Product Specifications please?

HP Recommended

Unfortunately, I searched high and low and could not find any official HP specs on that exact model.

 

The only info I could find was from this retailer's website.

 

Tout en 1 / All in one HP 22-b011nf Pas Cher - UBALDI.com

 

  • Intel® Pentium® J3710 1.6 GHz processor
  • Intel HD Graphics
  • 1000 GB hard drive
  • RAM 4 GB
  • Display 21.5' FHD IPS WLED 1920 x 1080
  • Windows 10
  • USB wired keyboard and mouse

The parts list shows that it also has a SD card reader and a Realtek RTL8723BE Wi-Fi/Bluetooth adapter, which is a single band Wi-Fi adapter that only works on the 2.4 GHz Wi-Fi band.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.