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Locked

‎05-07-2021 12:20 AM

HP Recommended
Product: Envy Desktop
Operating System: Microsoft Windows 8.1 (64-bit)

10?

2 REPLIES 2

‎05-13-2021 12:54 PM

HP Recommended

@Calabria1973 

Is there a question here? If so, you need to tell us --not force us to guess.



I am a volunteer and I do not work for, nor represent, HP
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‎05-19-2021 05:13 PM

HP Recommended

Yes, I actually don't really care why it shuts down but I would like it to not shut down. So my question is has anybody experienced this before and does anybody have a solution? I have been through multiple trials and right now it seems to me that this is a hardware problem. I upgraded the computer to windows 10 and the same thing happens! The only time this computer doesn't shut down is literally if I have youtube on and it's playing a video.  I realize the computer is older but for me it runs fine. I don't really need a new one if this is my only issue with it but I would love to get it fixed. 

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