My HPSA tells me "Your LENOVO 90BG003JUS is not a supported HP device" - no solution

[mycastle]

My HPSA has two problems:1) it tells me "Your LENOVO 90BG003JUS is not a supported HP device." - doesn't make sense to me as I thought LENOVO was HP.

2) my HPSA can not tell me the status of my printer.

[Dragon-Fur]

@mycastle 

Welcome to the HP Community --

Nope, not HP.

Read here (or choose another article on the 'net):

Who Owns Lenovo: The Largest Shareholders Overview 

References / Resources

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HP Support Assistant – HPSA

 HP Support Assistant

 HP PCs - Using HP Support Assistant (Windows) 

Excerpted

Note:

If you are looking for a tool to download software updates for an HP business PC, go to HP PCs - Using HP Image Assistant.

Problems HPSA – Uninstall / Reinstall

Make sure the HPSA is completely uninstalled:

• If you tried to install the legacy version of the HPSA, do check / uninstall the software from Programs and Features
• App version of the HPSA would be located in Settings > Apps > Installed Apps

Next,

• Run Windows Updates >> If you wish to do so, check for Optional updates

Next,

• Switch Fast Start OFF
• Shut down the system
• Restart computer
• Download and install HPSA

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Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[mycastle]

Thanks for the dual response.  after a little research I realized that IBM had the Lenovo relationship, not HP - so thanks for the link and clearing up my misperception.  Explains why the HPSA does not "support" my desktop :).

I will try the uninstall as stipulated and see if that works.

appreciate you taking the time to help me out.

[Dragon-Fur · Accepted solution]

@mycastle 

You are welcome.

HPSA is not meant to support not-HP devices.

Uninstalling the app is best, I think.

Your printer doesn't need HPSA -- you can manage the device directly using the Software and applications for that device.

and

If the printer is on your network...

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

Examples - EWS

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Tools > Supply Status

Optional (at bottom of webpage) > Print Printer Status Report

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Tools > Reports > Usage Report

To Print the Report:  EWS > Tools > Printer Reports > Print Usage Report

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Tools > Utilities > Print Quality Toolbox

References / Resources

User Guide - HP OfficeJet Pro 8020 Series

 HP OfficeJet Pro 8020 / OfficeJet Pro 8030 – Video Library

Video

 HP Officejet Pro 8025 | 8020 | 8035: Download and install full software solution (updated Feb2021)

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HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP OfficeJet Pro 8025 All-in-One Printer 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"