My all in one HP computer freezes up on set up

[Tom3200]

I Purchased a 

HP Pavilion 22-a113w All-In-One Desktop Intel Pentium G3260T 2.9GHz 4GB 1TB W10HP 

and it’s freezing up on the initial start up. Any suggestions??

[Lil_Boy_Blue]

Hi

Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

https://www8.hp.com/us/en/contact-hp/ww-phone-assist.html