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HawaiiSunshine
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Solved!

My computer does not recognize the Scan Disk Memory card

HP Recommended
700-406
Microsoft Windows 10 (64-bit)

I am trying to load pictures from my camera to my computer.  The San Disk memory card is not listed as a choice under the Devices and Drives.  Do I need to download any drivers?

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banhien
Level 19
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@HawaiiSunshine

 

Did you upgrade/downgrade your computer ? What is your SanDisk memory card ? Your machine ONLY supports the following cards:

 

Supports the following cards:
  • Secure Digital (SD)
  • Mini Secure Digital (mini-SD)
  • Memory Stick (MS), including Memory Stick Pro, Memory Stick Duo, Memory Stick Pro Duo
  • Compact Flash I
  • Compact Flash II
  • IBM Microdrive (MD)
  • Smart Media (SM)

(a) If your card is in the list, please try to download and install the following driver first

 

                  http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71705.exe

 

      If still no luck, download and install the following driver

 

                   http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71715.exe

 

(b) If NOT in the list, please use cards on the above list ONLY.

 

Regards.

BH
***
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2 REPLIES 2
banhien
Level 19
Level 19
92,694 92,572 11,981 25,543
Message 2 of 3
Flag Post
HP Recommended

@HawaiiSunshine

 

Did you upgrade/downgrade your computer ? What is your SanDisk memory card ? Your machine ONLY supports the following cards:

 

Supports the following cards:
  • Secure Digital (SD)
  • Mini Secure Digital (mini-SD)
  • Memory Stick (MS), including Memory Stick Pro, Memory Stick Duo, Memory Stick Pro Duo
  • Compact Flash I
  • Compact Flash II
  • IBM Microdrive (MD)
  • Smart Media (SM)

(a) If your card is in the list, please try to download and install the following driver first

 

                  http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71705.exe

 

      If still no luck, download and install the following driver

 

                   http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71715.exe

 

(b) If NOT in the list, please use cards on the above list ONLY.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.



View solution in original post

HawaiiSunshine
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Message 3 of 3
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Download of driver helped resolve this issue.  Thank you

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