My desktop shuts down all programs when it goes to sleep

[Humpy1]

For some reason, when my desktop goes to sleep, it closes/shuts down all running programs, which it didn't used to do prior to a recent update.  For example, it shuts down Chrome, which then says "the program didn't close properly last time" and asks if I want to restore pages that were open.  It shuts down Outlook.  

I'm hoping this is some simple setting, because its annoying.  

[A_Gayathri]

Hi @Humpy1,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Pavilion All-In-One - 27-D0230z. Desktop shuts down all programs when it goes to sleep Not to worry I will help you to get a resolution to resolve the issue.

May I know 

Do you see an HP Logo when you try to turn on the unit and then the screen goes blank or blue screen, If Blue screen Have observed any error message?

Or the unit is not turning On at all 

Do You see a light glowing on the power button and next to the charging Port? 

Please try the following Troubleshoots steps. 

1.    Turn off the Unit.

2.    Disconnect the AC adapter.

3.    Remove any discs from the disc drive.

4.    Remove memory cards from the card reader slot.

5.    Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

6.    Disconnect the AC adapter press and hold the power button for approximately 15 seconds.

7.    Reconnect the AC adapter, and then turn on the computer.

Step 2

Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and Restart the unit

Step3

The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice  and then you may get a Pop-Up CMOS Check and it will restart the unit 

Even if you don't get a Pop-up restart the unit manually after 3 attempts.

After the above  troubleshooting steps if the unit  turns on please follow the below 

It could be due to a change in system settings or corrupt power plan settings or conflict with any third-party apps.

Try to run the Power Troubleshooter.

The power troubleshooter will automatically fix some common issues with Power Plans. Run the Power troubleshooter to adjust your computer's power settings. The Power troubleshooter checks things like your computer's timeout settings, which determine how long the computer waits before turning off the monitor display or entering sleep mode. Adjusting these settings can help you conserve power and extend your computer's battery life.

1.      Press Windows Logo Key+X then click on the Search option.

2.      Type Troubleshooting.

3.      Select Troubleshooting and click on System and Security.

4.      Click on Power and follow the onscreen steps. 

How to perform a Clean Boot in Windows: http://support.microsoft.com/kb/929135

                                                                                                                    
Note: After troubleshooting, refer to this section "How to reset the computer to start normally after clean boot troubleshooting" in the above link.

There are settings that we need to configure to resolve this concern. Having said that, kindly follow the steps below:

1. Right-click on Start menu.
2. Go to Control Panel.
3. Click on Hardware and Sound.
4. Select Power Options.
5. If you are using Under Balanced (recommended), click on Change plan settings. Note: Steps also applies to High performance.
6. Choose Change advanced power settings.
7. Under Sleep, click on Allow hybrid sleep and then turn it on.
8. Once done, go to Hibernate after and then set it to Never.
9. Click on Apply.
10. Select OK.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[A_Gayathri]

Hi @Humpy1,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Pavilion All-In-One - 27-D0230z. Desktop shuts down all programs when it goes to sleep Not to worry I will help you to get a resolution to resolve the issue.

May I know 

Do you see an HP Logo when you try to turn on the unit and then the screen goes blank or blue screen, If Blue screen Have observed any error message?

Or the unit is not turning On at all 

Do You see a light glowing on the power button and next to the charging Port? 

Please try the following Troubleshoots steps. 

1.    Turn off the Unit.

2.    Disconnect the AC adapter.

3.    Remove any discs from the disc drive.

4.    Remove memory cards from the card reader slot.

5.    Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

6.    Disconnect the AC adapter press and hold the power button for approximately 15 seconds.

7.    Reconnect the AC adapter, and then turn on the computer.

Step 2

Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and Restart the unit

Step3

The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice  and then you may get a Pop-Up CMOS Check and it will restart the unit 

Even if you don't get a Pop-up restart the unit manually after 3 attempts.

After the above  troubleshooting steps if the unit  turns on please follow the below 

It could be due to a change in system settings or corrupt power plan settings or conflict with any third-party apps.

Try to run the Power Troubleshooter.

The power troubleshooter will automatically fix some common issues with Power Plans. Run the Power troubleshooter to adjust your computer's power settings. The Power troubleshooter checks things like your computer's timeout settings, which determine how long the computer waits before turning off the monitor display or entering sleep mode. Adjusting these settings can help you conserve power and extend your computer's battery life.

1.      Press Windows Logo Key+X then click on the Search option.

2.      Type Troubleshooting.

3.      Select Troubleshooting and click on System and Security.

4.      Click on Power and follow the onscreen steps. 

How to perform a Clean Boot in Windows: http://support.microsoft.com/kb/929135

                                                                                                                    
Note: After troubleshooting, refer to this section "How to reset the computer to start normally after clean boot troubleshooting" in the above link.

There are settings that we need to configure to resolve this concern. Having said that, kindly follow the steps below:

1. Right-click on Start menu.
2. Go to Control Panel.
3. Click on Hardware and Sound.
4. Select Power Options.
5. If you are using Under Balanced (recommended), click on Change plan settings. Note: Steps also applies to High performance.
6. Choose Change advanced power settings.
7. Under Sleep, click on Allow hybrid sleep and then turn it on.
8. Once done, go to Hibernate after and then set it to Never.
9. Click on Apply.
10. Select OK.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!