• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎06-17-2023 07:12 PM

HP Recommended
Product: OMEN 30L Desktop PC GT13-1000a (207P7AV)

My mouse and other devices disconnect whenever I move my mouse too much.

 

My mouse has continued to disconnect whenever I move it too much causing it to reconnect, then disconnect and repeat until it either stays connected or just stops working entirely until I restart my computer. Also, when other other devices are connected like my Xbox controller via Bluetooth, they also disconnect **sometimes**  however these problems aren't as bad since they normally happen right after my mouse disconnects. After going into device manager I see that there is a warning sign there on my AMD USB 3.10 host controller and with it says code 43.

 

 

Some things I've tried are:

- Using the same mouse on a different computer, with the other computer not experiencing the mouse disconnecting and reconnecting

- Trying my other USB ports but they all have the same problem in which the mouse disconnects constantly and just stops working, however one of my back USB ports is much more sensitive to when I move the mouse and DOES start working again when I reconnect it until eventually disconnecting until I move it too much again

-Uninstalling the device (AMD USB 3.10 host controller) in which the problem persists after booting up

-Uninstalling the mouse itself

-Seeing if it's software on my pc that's causing it (I don't think it was caused by mouse software or other software)

-Reinstalling Windows 11

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.