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3 REPLIES 3
05-29-2021 10:50 AM
HP Recommended
hi
check this
https://support.hp.com/ca-en/document/bph07107
ndicates potential graphics chip failure.
For integrated configuration:
- For integrated configuration, confirm if graphics is on processor or system board.
- For integrated where graphics is on the CPU, swap known good processor.
- For integrated configuration, replace system board and/or processor as appropriate. If the add-in card requires additional power, verify the cord is plugged in.
For non-integrated configuration:
- Reseat card if able.
- Test known good card if able.
- Replace affected component.
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05-29-2021 11:28 AM
HP Recommended
so, we do not even know which computer we are talking about
According to the given link, the error code, if it matches, there is a probable problem with the video
so difficult to say more, test what is indicated
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