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HP Recommended
HP 14-cf3000 Laptop PC (8WL58AV)
Microsoft Windows 10 (64-bit)

Hello, when I turn on my pc it shows “preparing automatic repair” and then it goes to a blue screen that says “your pc needs to be repaired”, with an error code :0xc00000185.

I have tried everything I can and it’s not working, it doesn’t go to the advanced options screen either.

I have a lot off school projects saved there that I need to do. Please I need help

5 REPLIES 5
HP Recommended

Did you recently make any changes to your system:   Win10 update?  Download some new app?  Add memory or connect some new device that downloaded a driver?  Power go out when using it?

 

Press ESC and run the HP diagnostic and look for errors.

 

Try the startup repair and it failed?

 

Try booting into safe mode?

Temporarily, if you can boot into safe mode you can do your assignments and later we can fix the problem.

There are only a few ways to boot into safe mode and they may not work but worth a try.

https://www.drivereasy.com/knowledge/how-to-enter-safe-mode-in-windows-10/

 

If you did the startup repair and it failed there are few options left.  Basically you do a custom install of windows but allow the install to preserve all your documents and all other files.

https://answers.microsoft.com/en-us/windows/forum/all/how-to-perform-a-custom-installation-of-window...

 

Please post back before doing that custom repair.  We need to ensure the disk drive and other devices are working OK before any re-install.

 


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HP Recommended

Hello, 

I’m sorry for the late reply, I ran a drive check on my pc and it said “short dst: failed”,  please what do I do, I’m still not able to boot it up

HP Recommended

This is actually good news.  You cannot boot because the disk is bad and the system is in good enough condition to be able to figure it out

 

Download the Win10 iso and create a boot DVD (double layer) or USB flash (8gb)

https://answers.microsoft.com/en-us/windows/forum/all/how-to-download-official-windows-10-iso-files/...

Boot windows but do not install, just select "repair" and run the trouble shooter

BeemerBiker_1-1651454890236.png

 

Select the command prompt and run the disk repair on your "windows boot drive"

It will not be "C".  More likely, it will be "E"  Please verify by typing

dir E:

and look and see if you recognized the drive files

Then run the disk repair

 

CHKDSK /f /r /x  E:

 

BeemerBiker_2-1651455056746.png

 

Verify dir e:

then run the check disk app

 

 

after it finished then reboot and run the startup repair

BeemerBiker_3-1651455158395.png

 

Post back here if a problem.

Once the system boots we can run better diagnostics and see if the drive needs to be replaced.

 

 

 

 


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
HP Recommended

hello,

I did everything but it says "couldn't repair your pc", please what do i do and when i checked the disk the second time it said windows found a problem and i should type "chkdsk/f" to fix it but it says it is "write protected".

HP Recommended

the write protect refers to the booting system drive, usually "X"

 

The chkdsk needs to be directed to the E drive or whatever the drive is that has your windows

 

See if you can repair the drive otherwise you will  need to buy a replacement drive.

Post back here  what you find.

 

[edit]   chkdsk /f e:


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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