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- NUU G5 phone won't connect to hp pc for file transfer

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05-15-2023
08:40 PM
- last edited on
05-16-2023
10:28 AM
by
Ric_ob
a while back i bought a NUU G5 phone only to realize it will not connect to my hp pavillion 23 all in one desktop. The phone service people have dissmised me three times already and you all are my last hope. Ive tried installing adb drivers different types the internet recomended including the universal driver but nothing has worked. { for file transfer) Do you think its the phone or the pc? Its an older model but every phone i've ever had connected with no issues. internet says i may have to enable TPM settings through UEFI bios settings but i find no mention of it anywhere in the bios plus i'm scared to change those settings.
Any suggestions, Info, good or bad would be greatly appreciated!!!! Thanks in advance! God bless.
Eliud , just in case
[Personal Information Removed]
05-18-2023 06:33 PM
Hi @elymar01141977,
Welcome to the HP Support Community.
I'd like to help!
Transfer files. This issue needs remote assistance. You will need additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.
Please check your inbox on the forums page for the private message.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!
I am an HP Employee