• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎10-22-2025 04:05 PM

HP Recommended

Hello:

I just purchased an HP Desktop M02-0234. I'm able to connect the wireless mouse but not the wireless keyboard. Can someone provide me with instructions?

2 REPLIES 2

‎10-24-2025 12:21 PM

HP Recommended

Hi @KD501,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Congrats on your new HP Desktop M02-0234! If your wireless mouse connects but the wireless keyboard doesn’t, it’s usually because the keyboard needs to be paired correctly or the receiver isn’t detecting it. Here’s how to fix it:

1. Check the Wireless Receiver

  • Most HP desktops with wireless peripherals use a USB dongle (often stored inside the mouse or keyboard packaging).
  • Make sure the dongle is plugged into a USB port on your desktop.


2. Power On the Keyboard

  • Insert fresh batteries into the keyboard.
  • Turn on the keyboard using the power switch (usually on the back or side).


3. Pair the Keyboard

  • If the keyboard has a Connect button, press it for a few seconds.
  • If it’s Bluetooth-enabled: 
    • On your PC, go to Settings > Bluetooth & Devices > Add Device.
    • Select Bluetooth and choose your keyboard from the list.


4. Use HP Link-5 Technology (if supported)


5. Update Drivers

 

I hope this helps.

 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Was this reply helpful? Yes No

‎10-28-2025 03:35 AM

HP Recommended

If both the mouse and keyboard are connected to one receiver, make sure both devices are powered on before pairing. You can also try to update Bluetooth or USB drivers using HP Support Assistant.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.