• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
Microsoft Windows 11

I have a new HP laptop, model says 15T-fd000.  Microsoft Windows 11 home.  

I can't open, manage, move, attach, or copy my existing .jpg files.  

When I double click on a photo (from File Explorer) I get a message that says:

"Photos can't open this file because the format is currently unsupported, or the file is corrupt"

When I use PAINT I can't open my .jpeg files on the new computer. - "This is not a valid bitmap file"

In File Explorer when I select >View > Large Icons I see the files but it won't show me the pictures.

When I try to attach a JPEG file to an email I get an error message.

So basically on my new HP computer I can't do anything with my JPEG files. 

 

I have an older model HP laptop, still functional.  All my picture files (same as the ones I'm trying to access with the new computer) work fine - I can open, edit, attach, etc.  

 

I emailed myself a couple of JPEG pictures from my old computer.  When I download / save those on the new computer then the files act like they should - I can see them in Explorer, I can open them with Paint, etc.

 

I searched and tried this (both Repair and Reset), nothing changed:

Reset/Repair the Photos App: Go to Settings > Apps > Installed Apps > Microsoft Photos > Advanced Options, then click Repair or Reset.

 

So.......what's going on?  I don't want to email myself all my pictures just to see them on my new computer.  

 

Thanks in advance!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.