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‎12-19-2018 03:17 PM

HP Recommended
Product: 15 Laptop PC
Operating System: Microsoft Windows 10 (64-bit)

Just got this computer this weekend. It will not read SD Card or Flash Drive. This is my last try before taking it back. Can't find any kind of number to call. This is a new Laptop.

2 REPLIES 2

‎12-19-2018 05:55 PM

HP Recommended

@LYNNALEX

I can provide you a number to call -- but personally, I doubt they can do anything as this is supposed to "just work out of the box"!

 

The number:  1 (800) 474-6836

 

If it were my PC, I would return it for a full refund -- as you should not be having problems like this with a brand new PC.



I am a volunteer and I do not work for, nor represent, HP
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‎12-21-2018 10:33 AM - edited ‎12-21-2018 10:36 AM

HP Recommended

@LYNNALEX

It is not going to create a POP-UP window if Auto-play is not engaged for the device.  But, it would be found via File Explorer.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
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