06-12-2019 01:23 PM
New to win 10 and assaulted by a groups of unknown number of passwords for this or that the problem got worse as I went around in numberless circles until my frustration overcame me...
I wanted to complete the Microsoft password and whatever - email address or whatever else I was to type in - I was finally LOCKED OUT and have no way of understanding why or how I accomplished that terrible experience on myself...
I have absolutely no understanding of the problem I created for myself...
I had an earlier password and etc using years earlier but didn't anticipate that... so I messed that opportunity up unknowingly...
If there is a way to help me fix the problem or help from Microsoft (somehow???)
Step-by-step guide lines might be of help and clarification of steps to figure this our for me --- any questions is OK with me even suggestions of keywords and passwords is ok with me...
Sorry for this long note - sincerely hopefully ron 202 ( I hope the "ron202" --- with much appreciation
Solved! Go to Solution.
06-13-2019 12:15 PM
First off, we are not allowed to assist with password recovery or reset.
Second, since it sounds like you are using an MSN login (which shows an email address on the login screen), here is information on how to reset that: https://www.howtogeek.com/222262/how-to-reset-your-forgotten-password-in-windows-10/
IF that does not work, then your only recourse will be to do a factory reset of your PC. To do that, you press the Esc key repeatedly while rebooting. When the HP Startup Menu appears, you select the option to do a reset. That will take 2-3 hours to complete. When done and your PC reboots, you will be back in initial setup again.
***Please mark Accept As Solution if my post solved your problem***
I am a volunteer and I do not work for, nor represent, HP
06-13-2019 12:42 PM
Thanks for the suggestion... I will look into that article...
I think that Microsoft password has to do with option helps at Microsoft... I remember from a long time ago dealing with some of my confusing questions I had to sign in... but, I never (?) had to sign in just to download updates whatever... difficult to remember... I appreciate your suggestion and will see what I can do... I'll see what I get with internet search as well.