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‎02-11-2019 11:51 PM

HP Recommended
Product: Omen 880-160se Desktop
Operating System: Microsoft Windows 10 (64-bit)

Just upgraded to this newest version from the previous via update check. I have since lost the HP support assist taskbar icon even though it is set to on in the software.

5 REPLIES 5

‎02-13-2019 01:14 PM

HP Recommended

@FattysGoneWild,

 

Welcome to the HP Support Community!

 

Right click on an empty area of the Taskbar, move the cursor over Toolbars and click 'HP Support Assistant' to place a tick against it.

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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‎02-13-2019 09:24 PM

HP Recommended

Hi,

 

I tried that and see no HP reference to choose from. 

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‎02-14-2019 05:59 AM

HP Recommended

Out of sheer interest: where did you get HPSA v9.0 from?

 

The latest available here:

 

https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

 

https://ftp.hp.com/pub/softpaq/sp93001-93500/sp93097.exe

https://ftp.hp.com/pub/softpaq/sp93001-93500/sp93097.html

 

is VERSION: 8.7.50.3 REV: A PASS: 1.

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‎02-19-2019 03:15 PM - edited ‎02-19-2019 09:52 PM

HP Recommended
@krzemien wrote:

Out of sheer interest: where did you get HPSA v9.0 from?

 

The latest available here:

 

https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

 

https://ftp.hp.com/pub/softpaq/sp93001-93500/sp93097.exe

https://ftp.hp.com/pub/softpaq/sp93001-93500/sp93097.html

 

is VERSION: 8.7.50.3 REV: A PASS: 1.

As I explained earlier in my OP. I got the newer version through the internal software update check. About tab and check for latest version. I am including a picture of it. I advise not to download it if you want the HP taskbar icon to work again and properly. I rolled back to previous version and all is well again.

 

hpassist.JPG

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‎02-20-2019 02:00 AM

HP Recommended

Good point, thanks for letting us know.

 

(I am not being offered this update though - at least not yet)

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