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FattysGoneWild
Level 7
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Message 1 of 6
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Newest HP Support Assist version 9.0 taskbar icon lost

HP Recommended
Omen 880-160se Desktop
Microsoft Windows 10 (64-bit)

Just upgraded to this newest version from the previous via update check. I have since lost the HP support assist taskbar icon even though it is set to on in the software.

5 REPLIES 5
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 6
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@FattysGoneWild,

 

Welcome to the HP Support Community!

 

Right click on an empty area of the Taskbar, move the cursor over Toolbars and click 'HP Support Assistant' to place a tick against it.

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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FattysGoneWild
Author
Level 7
764 650 20 118
Message 3 of 6
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Hi,

 

I tried that and see no HP reference to choose from. 

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krzemien
Level 7
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Message 4 of 6
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Out of sheer interest: where did you get HPSA v9.0 from?

 

The latest available here:

 

https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

 

https://ftp.hp.com/pub/softpaq/sp93001-93500/sp93097.exe

https://ftp.hp.com/pub/softpaq/sp93001-93500/sp93097.html

 

is VERSION: 8.7.50.3 REV: A PASS: 1.

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FattysGoneWild
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Level 7
764 650 20 118
Message 5 of 6
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@krzemien wrote:

Out of sheer interest: where did you get HPSA v9.0 from?

 

The latest available here:

 

https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

 

https://ftp.hp.com/pub/softpaq/sp93001-93500/sp93097.exe

https://ftp.hp.com/pub/softpaq/sp93001-93500/sp93097.html

 

is VERSION: 8.7.50.3 REV: A PASS: 1.


As I explained earlier in my OP. I got the newer version through the internal software update check. About tab and check for latest version. I am including a picture of it. I advise not to download it if you want the HP taskbar icon to work again and properly. I rolled back to previous version and all is well again.

 

hpassist.JPG

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krzemien
Level 7
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Message 6 of 6
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Good point, thanks for letting us know.

 

(I am not being offered this update though - at least not yet)

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