• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎02-17-2022 10:25 AM - last edited on ‎01-22-2026 02:32 PM by Moderator

HP Recommended

After updating the HP App on my MacBook Air I have not been able to scan more than one document from the document feeder. I worked with Apple and they are saying that it is an issue with HP App. I do not know how to get a hold of someone at HP to file this issue. Can anyone help? 

Category:
7 REPLIES 7

‎02-18-2022 10:03 AM - edited ‎02-18-2022 10:04 AM

HP Recommended

What happens if you try to manually copy from the feeder?  Put in 2-3 pages and press copy and see if the feeder works ok.

 

If not, then pop the feeder open and  clean the rollers, blowing out dust.  My  CM1415fnw frequently cannot feed the papers and need to be cleaned.  If the rollers have hardened they cannot grip the paper.  That can happen after long use and rollers can be renewed. 

 

If the manual feed works then possibly a problem with a driver for a setting in the printer properties.

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No

‎02-18-2022 10:09 AM

HP Recommended

I copied two pages and it work fine. So I guess it is a driver or something. Do you have any suggestions about that? 

Was this reply helpful? Yes No

‎02-18-2022 10:27 AM - edited ‎02-18-2022 10:29 AM

HP Recommended

Please download and run HP's scan doctor

https://support.hp.com/us-en/help/printscandoctor-scanning-problems

 

Check the firmware version to be sure your system is up to date.

The following is for my probably older color laserjet.  I have windows 11 but the drivers for 10 will work

BeemerBiker_0-1645205264185.png

 

Get a printer report to see what the firmware version is.

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No

‎02-18-2022 10:39 AM

HP Recommended

My firmware is SPP5FN2021AR. 

Was this reply helpful? Yes No

‎02-18-2022 12:03 PM

HP Recommended

You did not mention your printer model.  In any event that HP scan doctor will tell you if you need an upgrade.  If it runs only in windows then I need your printer model

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No

‎02-21-2022 10:36 AM

HP Recommended

My printer model is HP OfficeJet 3830. 

Was this reply helpful? Yes No

‎02-21-2022 11:15 AM

HP Recommended

Drivers for MacOS 12 are here

https://support.hp.com/us-en/drivers/selfservice/hp-officejet-3830-all-in-one-printer-series/7172321...

 

The driver is dated Jan 27, 2022 so it pretty new.  If you have not  upgraded please download the "installation". app

It will switch over to the apple site to download.

 

I peeked at the windows 10 bios upgrade and your SPP5FN2021AR is the latest so you are ok there.

I cannot help you with configuring the properties of the Mac driver.  Maybe someone else here or at the apple community can help.  Clearly, the feeder is working OK manually.

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.