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dmnunes001
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OMEN Control not showing the CPU temperature

HP Recommended
870-005np
Microsoft Windows 10 (64-bit)

My desktop OMEN Control stopped showing the CPU temperature (it is stuck at 44C). The CPU useage is running. What should I do?

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Echo_Lake
HP Support Agent
HP Support Agent
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@dmnunes001
Welcome to HP Forums,  

This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂

 

I see that HP OMEN Control not showing the CPU temperature,
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • When was the last time it worked fine?
  • Have you made any hardware/software changes?
  • Have you tried any troubleshooting steps?
  • Did this happen after a recent window or software update?

While you respond to those question, I have a few troubleshooting steps, you could perform to isolate the issue:

 

The Notebook remains in a Default mode until you decide to boost your performance for gaming by switching to Performance mode. CPU temperature, GPU temperature and CPU utilization display in real-time.

Update OMEN Command Center by downloading the app from the Windows Store.

  1. Click the Windows Store icon in the system tray.

  2. Search for OMEN Command Center.

  3. Click Update. Wait while the program downloads and installs.

  4. Click Play. OMEN Command Center opens.

Also, refer to this Article: HP OMEN Command Center

 

Hope this helps! Keep me posted for further assistance.

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

ECHO_LAKE
I am an HP Employee

View solution in original post

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
23,471 23,429 1,061 1,095
Message 2 of 2
Flag Post
HP Recommended

@dmnunes001
Welcome to HP Forums,  

This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂

 

I see that HP OMEN Control not showing the CPU temperature,
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • When was the last time it worked fine?
  • Have you made any hardware/software changes?
  • Have you tried any troubleshooting steps?
  • Did this happen after a recent window or software update?

While you respond to those question, I have a few troubleshooting steps, you could perform to isolate the issue:

 

The Notebook remains in a Default mode until you decide to boost your performance for gaming by switching to Performance mode. CPU temperature, GPU temperature and CPU utilization display in real-time.

Update OMEN Command Center by downloading the app from the Windows Store.

  1. Click the Windows Store icon in the system tray.

  2. Search for OMEN Command Center.

  3. Click Update. Wait while the program downloads and installs.

  4. Click Play. OMEN Command Center opens.

Also, refer to this Article: HP OMEN Command Center

 

Hope this helps! Keep me posted for further assistance.

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

ECHO_LAKE
I am an HP Employee

View solution in original post

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