OMEN gaming hub will not install

[Ollieburger1701]

OMEN Gaming Hub stopped working.  Have tried reinstalling but Microsoft Store returns error code 0x80073D05 despite numerous attempts.  I have followed other community solutions (update drivers, SDK, reset store cache) and none of these have made any difference.  I now cannot control the rgb lights on my HP Omen desktop.  Any other suggestions?

[Garp_senchau]

@Ollieburger1701, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If the licensing on the Windows Store is not synced properly, you will not be able to install apps on your Windows 10 computer. To manually sync it:

1. Go to Windows Store
2. Press Windows Key + C
3. Open Settings
4. Select App Updates
5. Sync Licenses

Now reboot the system and try to download again.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,

[Ollieburger1701]

Hi thanks for your message.  I am actually on Windows 11 and Windows Key + C does not do anything in the store and there is nothing in settings in the store around syncing licences.

[Garp_senchau]

Hey @Ollieburger1701,

Thank you for your response

Kindly follow these steps:

Uninstall OMEN Gaming Hub Completely

Go to Settings > Apps > Installed apps (or Apps & Features).

Find OMEN Gaming Hub, click the three dots next to it, and choose Uninstall.

Restart your computer after uninstalling.

Reset Microsoft Store

Open Settings > Apps > Installed apps.

Find Microsoft Store, click the three dots, then choose Advanced options.

Scroll down and click Reset.

Reboot the PC

Reinstall OMEN Gaming Hub from HP

Go to HP’s support site.

Type your OMEN desktop model (e.g., OMEN 40L GT21-xxxx).

Scroll to Software - Solutions or Utility Tools.

Download the OMEN Gaming Hub Installer .

Install it and restart.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,

[Ollieburger1701]

Thank you for trying to help again but the installer takes you back to the store and I get the same error message so unfortunately it has not resolved the issue.

[Garp_senchau]

Hey @Ollieburger1701, 

Thanks for reaching out! Since the issue remains unresolved, I suggest contacting our phone/chat support team for personalized assistance. They can provide one-on-one help and may even be able to work their remote assistance magic to fix the problem.

Note: There might be a nominal charge for the service they provide.

Regards,