Offline devices

[Briana0323]

So when it says my device is offline how do I turn it back online ? 

[ub6424]

Hello @Briana0323 

Sorry to hear that you are having problems ... I would like to help you.

Either the Windows flight mode is activated or the wirless network card does not work.

Let me check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Start Windows <device manager>

- Expand <Network adapters>

--->>> Send screenshot

(3) Please report your results

[petergroft29]

Restart your device.

Open your Settings app and tap Network & internet or Connections. Depending on your device, these options may be different. Turn Wi-Fi off and mobile data on, and check if there's a difference. If not, turn mobile data off and Wi-Fi on and check again.

Greetings,

Peter