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2 REPLIES 2
09-18-2022 01:00 AM
Sorry to hear that you are having problems ... I would like to help you.
Either the Windows flight mode is activated or the wirless network card does not work.
Let me check your current system configuration.
(1) Run msinfo32
- Select <System Summary>:
--->>> Copy/paste following key/value pairs:
System SKU ( equals HP product number (p/n) )
(2) Start Windows <device manager>
- Expand <Network adapters>
--->>> Send screenshot
(3) Please report your results
10-05-2022 01:21 AM
Restart your device.
Open your Settings app and tap Network & internet or Connections. Depending on your device, these options may be different. Turn Wi-Fi off and mobile data on, and check if there's a difference. If not, turn mobile data off and Wi-Fi on and check again.
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