Omen 17 random hard sleeps

Krocsko · ‎12-22-2023

So during random use my Omen 17 will "randomly" decide to power into sleep mode, this will happen seemingly when the device is being strained but ive been so annoyed by it that ive done test monitoring both overheating and memory usage but either seem to be at an area in the res when the system does that. I work at a place that does phone repair among other things so ive taken off the back to make sure its been cleaned of dust and hair, I regularly use canned air to blow it out, and i restart it somewhat often. I close all apps and windows im not currently using, i monitor both Omen hub and Task manger but i still will experience the system just backing into sleep mode. I can have everything off but fallout 4 and discord, fans on full, in a normal temp room and my PC will just, screen black. Keyboard lights slowly follow, blinking power button, fans shut off. And then i can press the power button and itll boot RIGHT back open to the game like i MENT to turn my pc off. The only time my pc reliably stays on is if i play Valorant. I can use my pc for hours and that game wont turn off. But as soon as i close that game its back to random shut offs.

The fans are adjustable and on auto do not run at high RPMs unless I'm playing something particularly intense for a while. But I'll turn them to a higher or max setting sometimes to make sure theres good cooling, its always on either a large flat board I've had forver or a desk. Never on bed or carpet, it shuts off after probably 3hrs- 5hrs of being on, and then exponentially more after that (sometime only 2 mins between shut offs) until i save everything and shut off my game or restart my laptop sometimes its just a single forced sleep and then its done. Sometimes it does it 2 or 3 times within the stated times. Like I said I've monitored memory and heat levels and neither get to even a close to max range before the power offs. This isnt even a new problem. I've had the laptop for about 2 years and it popped up within months of owning it. I've never found a solution and its been a nightmare. It will cut me out of video calls constantly and I just want a fix that will work.

Raj2111 · ‎12-25-2023

Hi Krocsko,

Welcome to the HP support community.

I understand that you are facing an issue with your omen pc, I am glad to assist you today.

To be able to assist you better please let me know the Operating System installed on your computer.

In the meanwhile try this

Step 1: Run hardware diagnostic tests

Make sure the issue is not hardware related by performing diagnostic tests.

In Windows, search for and open the HP PC Hardware Diagnostics for Windows app.

If the app is not installed on your computer, download the latest version from the HP Hardware Diagnostics website.

On the main menu, click System Tests.

Click the System Fast Test tab.

Click Run once.

While the test is running, the time remaining and test result for each component display on the screen.

If a component fails a test, write down the failure ID (24-digit code) and contact HP Customer Support. The information is also available in the Test Logs on the main menu.

If no system component failed, continue with these steps.

On the HP PC Hardware Diagnostic app, click System Test, and then click System Extensive Test. The Extensive Test might take several hours to complete.

If an issue is not found, continue to the next step.

If a component fails a test, write down the failure ID (24-digit code) and let us know.

Hope this helps!

Please perform these steps and Feel free to reply to your public post for any further assistance.

Thank you for being a Valuable Member of our HP Family.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

-Regards,

Raj

Raj2111
I am an HP Employee

Raj2111 · ‎12-28-2023

We haven't heard from you!

This post is concerning the thread you recently created in your friendly neighbourhood (HP Community).

I would like to know if the resolution we provided worked for you.