Optional Driver Update (1.85.4367.0) Causing An Unwanted 3rd Party Service To Try & Install

[3VRR]

For @Jerry_57
HP is the one who needs to fix the problems, not us!
Reread all the posts...
We already know what you wrote.
We expect you to notify HP developers to fix the software causing the problems highlighted above.
Thank you

[geologe99]

@Jerry_57

I completely agree with 3VRR.

The update was visible in Windows Update for a few days. After a short time, Windows installed it automatically.

Drivers like this, which aren't necessary on a Notebook, don't belong in Windows Update, but in HP Support Manager.

Please forward this issue to HP software engineers for a solution. The update needs to be rolled back.

Greetings from Germany

[Jerry_57]

Hi @DonT54,

Thank you for your response.

 Thank you for highlighting this — we’ll pass your feedback along so the right team can smooth out the update path.


Regards
Jerry_57
HP Support

[efemeris25]

hello, i have this driver installed too, however, i'm not able to roll it back. may i uninstall it through device manager?

[DonT54]

Thanks for your reply and forwarding up to the right team. Please tell them to stop putting  useless apps from third party vendors in the updates like this one.

Respectfully,

[Bailo]

Simply uninstall the device. The previous version will then be installed. Next, start Windows Update. The new version will be installed again. Install it, then go directly to Device Manager and select the previous driver, and you'll be fine. It's a bit cumbersome, but unfortunately, that's the only way to do it in your case

[Ziad31]

There are Internet connection issues too caused by this update 

[DonT54]

Thank you for you input. Could you explain further what you are seeing with the  Internet connection issues caused by this update since this has been escalated up the ladder so they will know.

Respectfully, 

[Ziad31]

Hello,

I would like to report an issue that started after the latest update.

Before the update, my network ping was stable at around 40 ms. After installing the update, the ping increased to around 80 ms and frequently spikes to approximately 150 ms and more .. sometime full drop and the connection restart. This happens intermittently and causes noticeable instability.

In addition, I noticed a significant change in the fan behavior. The fan noise became much louder than before the update, even during normal usage. And changes in the power , with short freezing

I would like to note that all of these issues are still present even after performing  rollback to the previous version.

[Ziad31]

 any help?