Outdated graphic driver issue

[AnnaBananadoo]

Hi,

I've had an issue relating to a graphic error. I wanted to play fortnite today on my computer which I haven't played for a long while, so it needed some updates. I updated it and then launched the game. When launching the game i got a graphics error, so it couldn't launch the game. (I've had a similar issue on my laptop around a year ago.) It had a link on the error, so I clicked it, and it brought me to a Intel graphics page.  It wasn't very clear instructions, so I contacted epic games support. They sent me a help page for me to follow and it didn't help. I then contacted, microsoft support, they updated the driver with a new one from the HP website (completed graphics driver troubleshooting)  and it didn't fix the issue. They then wanted to refer me to HP support. They thought saying "I'm receiving a DirectX12 (D3D12) graphics driver compatibility error when launching certain games. The available HP graphics driver for my model was installed but it is outdated. I'm looking for updated Graphic driver compatible to my PC. Microsoft Support advised me to contact HP to check whether there are any newer compatible graphics drivers, firmware updates, or known compatibility limitations for my device model." would be helpful.

Any help is appreciated. 

[Paul_Tikkanen]

Hi:

This is the latest Intel graphics driver HP has for your PC:

HP All-in-One 27-dp0012ds Software and Driver Details

This should be the Intel graphics driver your PC uses from the Intel website:

Intel® 7th-10th Gen Processor Graphics - Windows*

Download, save and double-click on the exe file to install the driver.