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HP Recommended
HP EliteDesk 805 G6 Desktop Mini PC (2Q297AV)
Microsoft Windows 10 (64-bit)

Good Morning Community,

 

We are having an issue on Windows 10 and Windows 11 with Outlook closing.  This is happening to a majority of our HP computers.  When sending an email as an attachment from another application, like Adobe, to Outlook it allows you to set up the email as normal.  Then when you click the "Send" button Outlook just closes.  When you reopen Outlook and check the outbox you will see the email waiting to go.  The email will then go out.  This issue happens every time when doing a send from an application to email.  This issue is happening to all our PC's.  We have removed and reinstalled Adobe, Office 365, and HP Wolf Security.  We have confirmed that all 3 applications are running the latest versions of the programs.  The only thing that works is completely removing HP Wolf Security.  This issue just started last week on all our PC's.  Is this an issue that anyone else or HP is aware of?  Has anyone found a solution other than removing HP Wolf Security?  I look forward to your responses.

 

Thanks,

RC

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

The problem is resolved with the latest version of the software that was just released.

View solution in original post

10 REPLIES 10
HP Recommended

Hello,

 

Which version of HP Wolf Security are you using ?

 

BR

HP Recommended

Hello, thanks for the reply.  I am using the latest version of 4.3.8.391.

HP Recommended

Hello,

 

On outlook Add-In, do you find a wolf add-in, if so try to disable it and try again.

 

Disable Manage Add-ins.png
HP Recommended

The HP Sure Click Outlook Add-in 4.3.8.391 is installed.  Unfortunately, you are unable to disable this add-in.  The only way to remove it is by uninstalling HP Wolf Security.  If you uninstall Wolf Security it works just fine.  Once you install Wolf Security again the same problem happens.

 

RC1976_0-1654178731923.png

 

HP Recommended

Hello,

 

I am working with another customer for the same issue.

 

I will get back to you.

 

BR

HP Recommended

Awesome.....thanks for letting me know.  I look forward to hearing back from you.

HP Recommended

Could you please run this hp tool on your PC to generate a detailed report . and then copy the report on the below share : 

 

https://drive.google.com/drive/folders/1GhRTUrzsPbsqgaDeME2pV0dAQLt_1etk?usp=sharing

 

link to download the HP tool : https://ftp.hp.com/pub/idr/ImageDiags4/ImageDiags.exe

 

imdiag4.png

 

 

HP Recommended

The problem is resolved with the latest version of the software that was just released.

HP Recommended

To uninstall HP Wolf Security search for 'Add or remove programs' in the Windows Start menu. Select 'HP Wolf Security' from the 'Apps & features' list. Press the 'Uninstall' button to uninstall the software.

 

Regards,

Peter

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.