• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
OMEN 30L Desktop PC GT13-1000a (207P7AV)
Microsoft Windows 11

when i try to go the the overclocking menu in omen gaming hub it tells me AMD RyzenMaster service is not running and i need to update to re-install the latest version but when i click the install button and restart my pc it says the same thing over and over again and i need help.

1 REPLY 1
HP Recommended

Hi @TurtleMansz,

 

Welcome to HP Support Community.


Thank you for posting your query, I will be glad to help you.

 

If you're experiencing issues with the AMD RyzenMaster service on your HP OMEN 30L Desktop PC, there are a few steps you can take to resolve the problem. Here's a step-by-step guide.

 

  1. Check for Updates:

    • Ensure that your Omen Gaming Hub and AMD RyzenMaster software are up to date. Check the official HP and AMD websites for the latest updates.
    • Update your graphics drivers and any other relevant drivers for your system.
  2. Reinstall AMD RyzenMaster:

    • Uninstall the current version of AMD RyzenMaster from your system.
    • Download the latest version of AMD RyzenMaster from the official AMD website.
    • Install the new version and restart your computer.
  3. Run AMD RyzenMaster as Administrator:

    • Right-click on the AMD RyzenMaster shortcut or executable file.
    • Select "Run as administrator" to ensure that the program has the necessary permissions.
  4. Check for Windows Updates:

    • Make sure your operating system is up to date by checking for Windows updates. Sometimes, system updates can resolve compatibility issues.
  5. Antivirus/Firewall:

    • Your antivirus or firewall software might be blocking the AMD RyzenMaster service. Temporarily disable your antivirus and firewall and see if the issue persists. If disabling them resolves the problem, you may need to add exceptions for AMD RyzenMaster.
  6. Task Manager:

    • Open Task Manager (Ctrl + Shift + Esc) and check if the AMD RyzenMaster service is running. If not, try starting the service manually.
  7. Reinstall Omen Gaming Hub:

    • Uninstall the Omen Gaming Hub.
    • Download the latest version from the official HP website.
    • Install the new version and restart your computer.
  8. Check RyzenMaster Service:

    • Press Win + R, type "services.msc," and press Enter.
    • Look for the "AMD RyzenMaster" service in the list.
    • Ensure that the service is set to "Automatic" and is running. If not, start the service and set it to start automatically.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support

Raj_05
HP Support Community Moderator
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.