P Macros not working with FN keys

[CannonWest]

I just got my new Omen 17 laptop and it came with 6 macro keys. I discovered these could be bound within the Omen Gaming Hub. So I wanted to set up the P macros to control my media (volume up, down, mute, pause/play), but when I create a macro using one of the FN media control keys (F5-7 control volume, for instance), the macro simply doesn't work. 

The macros work fine when it's a different kind of command (I have P5 bound to run Ctrl-Alt-Delete and that works as intended), but the FN key buttons do not work at all. In fact, if I press, say, P1 (which I have bound to Volume Up) while a text box is active, it actually types the letter "b" instead, P2 types "c", and so on. 

This is what one of the macros look like. Increasing the delay also does not help.

[Nirvana_95]

Hi @CannonWest 

Welcome to the HP Support Community. Congratulations on your new system

We are here to help you with the Macros. Here is a link that will guide you with the steps: https://www.youtube.com/watch?v=qHRiI35bBSQ 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[CannonWest]

Unfortunately this video does not help me with my issue. The OMEN Macros tab allows me to create macros just fine (like I said, I bound one of the keys to "Ctrl+Alt+Del" with no issue), but trying to bind the volume keys to the macros is ineffective. In the screenshot I uploaded you can see, it records the fact that I am pressing the volume up key, but when the macro is saved and I press P1, it simply doesn't work.

[Nirvana_95]

Thanks for your response.

Try and update the Gaming Hub.

If that doesn't work, please uninstall and reinstall the Omen Gaming Hub: https://support.hp.com/us-en/document/ish_3912817-3737596-16 (FAQ)

Let me know if this helps.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[CannonWest]

I tried to update, but I was already on the latest version, and uninstalling and reinstalling the Hub did not fix the issue. I think it might just be a bug in the app. It's unfortunate because it looks like it should work, but the functionality isn't there at the moment.

[Nirvana_95]

Thanks for your response.

I have sent you a private message with further instructions to get this issue sorted in order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

Thanks!