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11-09-2021 12:09 PM
My computer takes forever to boot up, desktop icons won't boot up either and PC freezes. I have tried every diagnostic test that HP offers and I still can't find out what's wrong. Would appreciate some help.
11-09-2021 03:07 PM - edited 11-09-2021 03:08 PM
@termite3030 -- it is possible that your disk-drive is failing -- every input/output operation that should take milliseconds is taking 100 to 1000 times as long. Thus, your computer is "waiting" for the input/output to complete.
Got another computer? On it, download and install the free SPECCY software.
Remove the disk-drive from your computer, and connect it as a "secondary" disk-drive (maybe, temporarily replacing the CD?DVD drive's "power" and "data" connectors). Then, run SPECCY, and expand its "storage" branch, and look at the S.M.A.R.T. statistics for the secondary disk-drive. Any "yellow" or "red" flags are an indication that the disk-drive is failing, and needs to be replaced.
11-11-2021 09:00 AM
This issue is often due to a failing drive.
So, let's check that first, because if it is failing, it would need to be replaced and there is no point then in doing anything else until we confirm that.
If your PC is new enough to support UEFI, you can use these steps to test the HDD (Hard Disk Drive): http://support.hp.com/us-en/document/c00439024
If not, to check the HDD you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.
If the drive checks out OK, then report that and I can provide you options for reinstalling Windows on your PC.
Please note that if your model has an SSD instead of an HDD, these diagnostics might not work properly.
I am a volunteer and I do not work for, nor represent, HP
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