• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
Microsoft Windows 10 (64-bit)

The other day I was using my pc normally, which has a internally mounted 1tb drive, an external 1tb drive, and had an M2 drive on the board. The M2 was not working for months as I never got it to be recognized by the pc for use. After a while of playing with it I gave up and continued on with my life. So fast forward to the other day, I am playing games, and then i decide to try to get it running again, clicked around, and I believe I hit disable drive in Device manager (it shows but with a hazard symbol). So I did that, then restarted, and when it booted up, my external drive (lettered "S" drive that was used for my games, and to boot certain things), was not showing up as a lettered drive anymore, and is not in the device manager under "OTHER DEVICES" again with the yellow hazard symbol. I cannot update drivers as htey were never needed, and I have tried looking in disk manager, which it does not show up in. 

 

I got a brand new 2 tb wd element drive, and plugged it in yesterday thinking it would surely recognize the drive, and had planned on doing a recovery to regain all the data from the S drive, but it did NOT recognize the drive and would not show up in disk manager or device manager under disks, but instead under the "Other devices menu with a hazard symbol......

 

I tested the 2tb hard drive on a mac that I have, and it READ THE DRIVE, and even showed it was labeled as NTFS drive. 

 

What is going on, and why all of a sudden is my computer not reading the drives correctly? Is there an NTFS Error? I made sure all my usb ports were working, which they are, and all drivers up to date.. Very frustrated, any help is appreciated, thank you

3 REPLIES 3
HP Recommended

@dobbz410 -- on your computer, open the "Computer Management" app, to see something like:

 

Capture.JPG

 

which lists all your connected disk-drives.  What do you see? Any "uninitialized" volumes?

Any volumes that need "formatting" ?

 

HP Recommended

No its not showing, as I said in my og post, its showing up under "other devices" not disk drives in device manager, and is not showing up in disk management at all. 

HP Recommended

@dobbz410 -- its showing up under "other devices"

 

Is it "enabled" or "disabled"?

When you click on that "triangle", what do you see?

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.