Pairing iPhone7 Plus with HP Orbit on desktop

[tdmajor]

Excuse me if this has been answered somewhere but I couldn't find it.  When I try to pair my iPhone7 Plus running 10.2 with my desktop, Envy 750-435st windows 10 64bit it keeps saying "Sorry, we're unable to pair with your PC".  Both devices are on the same wireless network and have access to the internet so I don't see any network issue.  I've tried booting both devices but nothing changes.  I've inserted a screen snapshot of the message from my phone.  Any assistance would be appreciated.

Thanks in advance.

[WyreNut · Accepted solution]

Hello, and Welcome to the HP Support Community!

I found a support page with instructions about HP Orbit.

Did you start the app first on the phone, and see the pairing code appear on the PC?

If you have a dual-band router, are both devices using the same band?

A reboot of the router might clear out some "cobwebs"... Also, the page mentions the possibility of a Firewall blocking access from the phone.  Might try turning off the firewall, or setting an exception to allow incoming TCP traffic on ports 9955 and 13148

WyreNut

[tdmajor]

It turns out to be a firewall issue but I haven't been able yet to put my finger on exactly what the issue is.  I've added the Orbit applications but that didn't help.  I haven't been able to see if there are other ports or services that are causing the problem.  I'll keep plugging away and if I can find the right combination of rules I'll post them.