Password

[Heather_91]

How can I reset my password if I don't have a disk and forgot my security answers

[Prométhée]

Hello
It is not possible for us to give out password unlock information, so even if we have the answer, we cannot give it, for obvious security reasons!
All we can tell you is to perform a factory recovery if possible and you can not use ordinary means!

https://support.hp.com/lt-en/document/c04648973

[WAWood]

@Heather_91 

Were you using a local passsword or a PIN?  

If you use a Microsoft account for your Win10 access (you would know that because the login screen shows either a pin code or an email address), then you can go to the Microsoft account reset website: https://account.live.com/password/reset -or - go to the Sign in Microsoft Account website: https://login.live.com/

Then follow these instructions:
1) Click/tap on the Can't access your account link
2) Select why you can't sign into your account and click/tap on Next
3) Enter the email address of your Microsoft account, type in the characters displayed onscreen, and click/tap Next
4) Select how you would like to get your security code to verify your identity, click/tap Next
5) Enter your security code sent using the method selected in 4) above, click/tap Next
6) If you have enabled tw0-step verification, repeat steps 4) and 5) above using a different method to send you a different security code
7) Type in a new password, click/tap Next
😎 Your Microsoft account has been recovered -- click/tap on Next -- and you're done

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However, if you use a LOCAL account, then you can not use the websites or instructions listed above, and for Admin password resets, you have to contact your regional HP Customer Support location directly for assistance.
https://support.hp.com/us-en/contact-hp?openCLC=true