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Popup on Microsoft Office apps

HP Recommended
Envy Phoenix
Microsoft Windows 10 (32-bit)

Getting a Microsoft Office cannot verify the license for this product.  You should repair the office program by using control panel.  When I try to use repair it says I am not online which is false.  How can I fix it?

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HP Recommended



You do need a license to run Microsoft Office.


Office is a Microsoft product.


If you have your license key, you could simply remove / reinstall office (second section - Installation and License Key Options).



Microsoft Office - Product and License Information 


Three of the ways to “get” Office Software:


Purchase Microsoft Office when you purchase your computer (look for your license key with your purchase paperwork),


Receive a “free one year subscription to Office 365 when you purchase the computer (quite rare).  If you have trouble with this exact type of “installed” Office, contact HP Support for recovery options.


Purchase Office separately from Microsoft or other merchant.



 Please Read

 Microsoft - Activate Office



What if:  “I found Office already installed on the computer.”


Except as noted, any “pre-installed” Office software is a “Trial” version.

Trial software cannot be activated nor can it be “recovered”.


Regardless, Microsoft Office software belongs to - and is under the control of - Microsoft.



Installation and License Key Options


With Key - Install Office on your PC or Mac

Calls / links to:

Where to enter your Office product key

 Where to enter your Office product key

          To see help options:  Scroll down to the middle of the page and select product

          Need more help?  Scroll down to find out how to contact Microsoft.


Purchase Options

Microsoft Office Products - Choose your Office


Things that are Office Software Repair


Office Products Troubleshooting

Open the Website > Select categories on the left to narrow the focus


Includes instructions to “completely remove office” from the computer

Microsoft - Uninstall Office from a PC


"What if" Information


Life is possible without Office

5 free open source alternatives to Microsoft Office



Yeah, but - My situation is different, special, not covered, impossible

Please contact HP Support


Our Community simply cannot address Microsoft Office license issues – we are a peer-to-Peer user group.


Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .




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