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OldManKen
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Power Button fails to turn Yellow for Hibernate, shutdowns instead

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Pavilion Elite e9720f
Microsoft Windows 10 (64-bit)

Recently installed latest update to Windows 10. Have tried every Power Option I can identify to no avail. Previously Power Button used to turn to Yellow for Hibernate, but now light goes off indicating shutdown.

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OldManKen
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Several weeks ago I posted the failure of my HP Pavilion Elite e9270f going into Sleep mode after I upgraded to the latest verion of Windows 10 Home Edition. That update must have been considerable as even with the speed of PC and a high speed fiber optics internet connection it took over 2 hours to download and install. As I explained then, my PC would under the prior verion of Windows 10 go into Sleep mode with the power switch light turning to Amber and when depressed it the startup was very fast. After the update the power switch light would go out indicating a power shutdown and startup time was considerable. I received many responses on this form, but to no avail. I then turned Hiberate OFF in the Power Options settings and have been living with it.

 

Earlier this week I installed another update to Windows 10, which took much less time to download and install. To the best of my ability to identify this is Version 1703.

 

VIOLA! The Sleep mode now functions again. When I go to the main screen for Power Options the is a setting for turning the display Off and Also a setting for putting the PC to Sleep which was Not There with the previous version. And this is without selecting Additional power settings. I simply changed the Sleep mode setting to 1 hour which is my preferred interval and Everything is working fine. Thought I would pass this on to anyone having similar problems.

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Chimney_83
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Greetings @OldManKen

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that you are looking to change the way the power button responds, is that right?

Not to worry, I will be glad to assist you. 

 

Please click here for the HP Article that would guide you to change the power options. 

Note: This article is for Windows 7, but the procedure is similar in Windows 10, as well. 

 

Click on the Windows button and select Settings. 

Search for Power and Sleep in the search box on the Settings Window. 

Select additional power settings and on the left side you will see an option that says "Choose what the power buttons do"

Click on it and change to your requirement. 

 

Let me know if this helped. 

Chimney_83
I am an HP Employee

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OldManKen
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Unfortunately NO. I was a computer programmer for over 40 years and feel competent to understand the majority of problems. Originally the setting to Hibernate resulted in the power switch turning to a Yellow color and when I pressed it would resume operation very quickly. After my recent upgrade to the latest version of Windows 10 the power switch light just goes out and when I press it the startup time seems to be equal to that of a Shutdown. I have tried every combination of I can think of for the type of power plan selection and the various settings of to no avail. The settings for the Power Button and Sleep button in particular confuse me, as my computer a e9270f Does Not have a Sleep button I can identify, just a Power button. I did read in one response elsewhere where the user said replacing the power supply cured a similar problem. I can certainly do that if I can establish it to be the problem, but since the computer has been such a great performer until now I don't want to just be blindly shooting at unknowns in a barrel. 

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A4Apollo
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Hi! @OldManKen, I am the Mr.Robot. It looks like you were interacting with @Chimney_83, but he is out of the office today, so I'll take over from here.

 

I appriciate your efforts for writing back to us.

 

As you mentioned the power button fails to turn yellow for hibernate.

 

I'm not sure if the laptop you are using has just one white led to it.

 

This particular laptop went with one particular led on the power button which is white and you cannot change the color unless you replace it with a yellow color led.

 

However, you can try the steps recommended below.

 

Start off by holding the Windows key and pressing R, which should bring up the Run dialog box. From here, type in “control panel” and press Enter. Then, scroll down to “Power Options” and click on it. To the left of your active power plan, there should be a button labeled “Choose what the power button does.” Click on it.

Now, you should see drop down menus which include multiple options. Depending on the selected option, pressing your power button will produce a different result. From here, you can choose to make your power button put your PC to sleep, rest in hibernation mode, or restart it. Once you’ve chosen your preferred action, click “Save changes” at the bottom. 

 

 

 

Hope this answers your query!

Have a great day ahead! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

                                                                                                                  

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
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OldManKen
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No, it is Not a Laptop but rather a Pavilion Elite e9270f, which I assume is called a Desktop but which I would call a Tower system as it is large enough I actually have it under the desk. Even under Windows 10 the power button would turn Yellow (amber?)  when I requested the Sleep mode timing, though Windows referenced it as Hibernate for the actual setting time. When the power button went to Yellow and I pressed it the recovery time was very quick. Another thing which I find confusing is the setting for the Sleep button, as I can identify none on either the HP keyboard supplied with it or the CPU case itself.

 

Everything was working fine until I upgraded to the Latest version of Windows 10. That's when everything seemed to go to H--l. Now the CPU Power Switch just goes blank which to me indicates an actual Shutdown and the startup time seems to be equal to that. Having been a computer programmer for over 40 years of my working career I do believe I still have enough intelligence to follow instructions. I have tried every setting I can think of under Power Options, type of plan, Change plan settings, Change advanced power settings, etc. I can think of to no avail.

 

So I now am just setting the Sleep option Hibernate after value to Never and of course that works fine. But frankly I woiuld like to figure out what is wrong to avoid long durations, particularly during the night, of the computer Not running on reduced power.

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Barachiel
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Hi! @OldManKen, I am the @commanderspock. It looks like you were interacting with @A4Apollo, but he is out of the office today, so I'll take over from here.

 

Thanks for your response. I'm glad that you were able to modify the settings to make it work. 🙂

 

As you mentioned that this happened after you upgraded to the new version of windows, I would recommend you to run the HP Support assistant to make sure the bios, chip-set and the other drivers are up to date. Click here

 

Keep me posted.

Barachiel
I am an HP Employee

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wb2001
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@OldManKen,

There might be a misunderstanding on terms.   According to your description, you actually want Sleep mode.  That has the amber light you wanted. See the User Guide pg 14, as offered here.  To clarify, I also what to explain that Hibernate might not be an accessible mode (you did mention that issue.)  If you were able to enable Hibernate, it would shutdown hardware, causing what your actually observing ???

 

As an alternative to shutting down the computer, you can lock it or put it into either Sleep or Hibernate mode, if it is available.

Sleep mode saves your work to memory, so you can resume quickly During Sleep mode, the computer hardware light remains on, and the computer is ready to wake quickly and resume your work where you left off. If it is present, simply press the Sleep button on the keyboard to enter sleep mode.

Hibernate mode (available as an advanced power setting) saves the system memory to a temporary file on the hard disk and then turns off the hardware. When you turn on the computer again, the programs, folders, and documents that you had open are restored to the screen.

 

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

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OldManKen
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Ain't got no SLEEP button on the HP provided keyboard, never have. But I am not dreaming it went into a mode where the power switch light turned to amber and responded very quickly when I pressed it, and this was under Windows 10. It was Only after I upgraded recently to the Latest version of Windows 10 the problem began to occur. Have tried every power plan available and advanced settings I can think of to No Avail.

 

By the way the P/N on the keyboard is 505060-371 Rev 1.3, so if it has a SLEEP button I would like to know where it is.

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wb2001
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@OldManKen,

As stated, your  e9270f lacked the sleep button on keyboard.

By your own admission, you have altered and tinkered with the advanced settings. That might be the problem.  Your contradicting specific orders.

Go here, look up your issue (does not go into Sleep or Hibernate) , but reset to default settings

Sleep will be listed, mine has 5min for battery, 20min for plugged in.

Try just a few minutes for plugged in (as a test).

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
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OldManKen
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14 11 1 2
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Several weeks ago I posted the failure of my HP Pavilion Elite e9270f going into Sleep mode after I upgraded to the latest verion of Windows 10 Home Edition. That update must have been considerable as even with the speed of PC and a high speed fiber optics internet connection it took over 2 hours to download and install. As I explained then, my PC would under the prior verion of Windows 10 go into Sleep mode with the power switch light turning to Amber and when depressed it the startup was very fast. After the update the power switch light would go out indicating a power shutdown and startup time was considerable. I received many responses on this form, but to no avail. I then turned Hiberate OFF in the Power Options settings and have been living with it.

 

Earlier this week I installed another update to Windows 10, which took much less time to download and install. To the best of my ability to identify this is Version 1703.

 

VIOLA! The Sleep mode now functions again. When I go to the main screen for Power Options the is a setting for turning the display Off and Also a setting for putting the PC to Sleep which was Not There with the previous version. And this is without selecting Additional power settings. I simply changed the Sleep mode setting to 1 hour which is my preferred interval and Everything is working fine. Thought I would pass this on to anyone having similar problems.

View solution in original post

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