cancel
Showing results for 
Search instead for 
Did you mean: 
GrepP
New member
2 1 0 0
Message 1 of 4
1,939
Flag Post

Pre-installed Cyberlink Software

HP Recommended
HP Slimline Desktop 450-a100na
Microsoft Windows 10 (64-bit)

Since Microsoft performed a Windows 10 upgrade to version 1803 remotely, as it it was repeatedly failing, I have lost all the HP pre-installed CyberLink software packages; Photo Director, Power Director, LabelPrint 2.5, Power2Go 10, WaveEditor2 and Power Media Player 14. In the process, of course, HP Recovery Manager also went!! Any help appreciated please. Thanks

3 REPLIES 3
Paul_Tikkanen
Level 21
Level 21
132,210 122,387 20,117 30,850
Message 2 of 4
Flag Post
HP Recommended

Hi:

 

Is there still a C:\SWSetup folder on your PC's hard drive?

 

If so within that folder should be many driver and program installation folders where you can reinstall the software that originally came with your PC.

 

The folders are usually not labeled very conveniently, so you may have to hunt around for the right folder to install the programs from.

 

If you don't, then see if these files work on your PC:

 

CyberLink Power Media Player Software

 

https://ftp.hp.com/pub/softpaq/sp79001-79500/sp79320.exe

 

Cyberlink PhotoDirector Software

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71739.exe

 

Cyberlink PowerDirector Software

 

https://ftp.hp.com/pub/softpaq/sp77501-78000/sp77573.exe

 

Cyberlink Power2Go Software

 

https://ftp.hp.com/pub/softpaq/sp75001-75500/sp75142.exe

 

I would not be able to help you with locating the other multimedia software.

 

The recovery manager...here is a link to an update from your PC's support page.

 

What I don't know is if it is an update for which you need the software installed in order to update it, or a standalone update that installs an updated version of the HP recovery manager software without needing a previous version to update.

 

This package provides an update to the HP Recovery Manager application for supported desktop models that are running a supported operating system. HP Recovery Manager enables the reinstallation of original drivers and applications, and creates recovery media to restore the system to factory state. Recovery manager also allows you to recover your system directly from the recovery partition.

 

https://ftp.hp.com/pub/softpaq/sp74001-74500/sp74124.exe

 

 

GrepP
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Hi there, mant thanks for your help. I found the C:\SWSetup folder that you refered to and attempted to run re-installations from there. Unsuccessful as kept getting the message "This software can only be installed on a Hewlett-Packard system", which mine is, but obviously not being seen as HP since the WIndows 10 upgrade. With your links I recovered Photo Director, Power Media Player 14 and Power2Go - albeit version 8, rather than 10. Power Director would just not install though - have seen othe posts describing same problem. The files download, but the installer just checks out without installing it. Also tried running from the download folder - but same. Many thanks for your help to date. Greg

0 Kudos
Paul_Tikkanen
Level 21
Level 21
132,210 122,387 20,117 30,850
Message 4 of 4
Flag Post
HP Recommended

You're very welcome, Greg.

 

I found an older version of the PowerDirector software...you can give this version a try.

 

12.0.6.4925 Rev.F

 

https://ftp.hp.com/pub/softpaq/sp74501-75000/sp74940.exe

 

I also found a slightly newer version of the Power2Go software.

 

8.0.3.6624 Rev.A

 

https://ftp.hp.com/pub/softpaq/sp78001-78500/sp78217.exe

 

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation