• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎04-04-2026 03:08 AM

HP Recommended

While my printer will print pages from files on my PC and will scan and copy to paper, it will not print to file. The PC and Printer are connected by USB but there is a WiFi facility on the printer. How can I get documents/photos etc scanned by the printer and saved to pdf/jpeg files?

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-07-2026 02:35 AM

HP Recommended

Thank you for replying.

The problem has been resolved by creating a new profile and reloading the drivers. In the meantime also downloading all the MS Windows updates ignored since October 2025 by extending the Windows licence to October 2026.

I am now able to scan to the PC!

 

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎04-05-2026 09:15 AM

HP Recommended

Hi @EverardM,

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share the model name of your device?

 

We're looking forward to helping you get back up and running! 

 

Best regards,

Kuroi_Kenshi

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

1 person found this reply helpful
Was this reply helpful? Yes No

‎04-07-2026 02:35 AM

HP Recommended

Thank you for replying.

The problem has been resolved by creating a new profile and reloading the drivers. In the meantime also downloading all the MS Windows updates ignored since October 2025 by extending the Windows licence to October 2026.

I am now able to scan to the PC!

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.