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MWJY
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Solved!

Printing in color

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HP Pavillion All in one
Microsoft Windows 10 (64-bit)

Cannot print photos in color from my desktop. They always come out black and white even when set to color. I am able to print in color from my laptop and phone app so it is not in the printer.

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The_Fossette
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@MWJY,

 

Welcome to the HP Support Community!

 

What is the exact model for your printer?

 

Meanwhile, I recommend you root uninstall the printer and then reinstall it and check if it helps.

 

Here is how it is done.

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

 

http://hp.care/2nikIQ9

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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The_Fossette
HP Support Agent
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Message 2 of 8
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@MWJY,

 

Welcome to the HP Support Community!

 

What is the exact model for your printer?

 

Meanwhile, I recommend you root uninstall the printer and then reinstall it and check if it helps.

 

Here is how it is done.

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

 

http://hp.care/2nikIQ9

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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MWJY
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My printer is an HP Envy 4520  All-in-One series

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MWJY
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I followed through with all your steps you provided and reinstalled printer. Haven't had a chance to print anything yet. Will get back to you on this. Thank you for your help. MWJY

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MWJY
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Thank you very much!! Your solution to my problem worked.:ThumbUp:

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The_Fossette
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@MWJY,

 

Perfect, I am really glad to hear that!

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

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nica17
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Hi 

I think I'm troubled with following the instructions, I can't find HP Printer in Apps and Features (I didn't see Programs and features neither). This is also my issue right now, my printer won't print with colors. 

I hope I can see this with screen shots in the process so I know if I'm doing it right. 

Thank you! 

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MWJY
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Hi Nika 17. I uninstalled and reinstalled my printer as per instructions from The_Fossette . These instructions were posted on May 24, 2019 in reply to my same issue. Hopes this helps.

 

MWJY

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