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HP Recommended
Slimline 260-a109nv
Microsoft Windows 10 (64-bit)

Hello.

 

I have HP Slimline 260-a109nv. A couple of days ago I got a notification for updating HP Support Assistant. I just updated and at first everything went fine. But that was just the silence before the storm. Since that day, at least twice per day, the focus of my active programs get lost for a second, disrupting me while working and minimizing my games during playing! The last one is the worst of this because it's a disaster waiting to happen. I have a game called SimCity 4 which must be on focus when saving a city, and having HP minimizing my game during saving process will corrupt my city and destroy my work. Heck, just having the game minimized all of a sudden is terrible.

 

Having this problem after updating HP Support Assistant is not a coincidence, so what should I do to fix it? Downgrade the Assistant? Deactivate it somehow? Remove it entirely? What would you suggest me to do?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Terring

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I appreciate your efforts to try and resolve the issue. 
I understand that HP Support Assistant is not working correctly. Please perform the steps mentioned below:

  1. In Windows, search for an open Uninstall program.

  2. On the Programs and Features window, select HP Support Assistant, then click Uninstall.

  3. Click Yes on the Programs and Features screen to confirm you want to uninstall HP Support Assistant.

  4. Restart your computer to complete the process.

Once it's done, install the latest version of HP Support Assistant from the HP Support Assistant website. 
 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

View solution in original post

3 REPLIES 3
HP Recommended

@Terring

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I appreciate your efforts to try and resolve the issue. 
I understand that HP Support Assistant is not working correctly. Please perform the steps mentioned below:

  1. In Windows, search for an open Uninstall program.

  2. On the Programs and Features window, select HP Support Assistant, then click Uninstall.

  3. Click Yes on the Programs and Features screen to confirm you want to uninstall HP Support Assistant.

  4. Restart your computer to complete the process.

Once it's done, install the latest version of HP Support Assistant from the HP Support Assistant website. 
 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

HP Recommended

@Echo_Lake

Thanks for the help. I have removed the HP Support Assistant and the problem has been solved. I’ve been giving more attention to my games those recent days (and right now I only have two of them, SimCity 4 and Empire Earth) and I’ve got no problems with any of my games at all. No more sudden minimizing, no more disruptions, everything is smooth as before. Now I can build my cities and conquer the world with no problems anymore.

HP Recommended

@Terring

Thank you for posting back.

 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.

Have a nice day ahead.

ECHO_LAKE
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.