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‎03-10-2025 11:18 AM

HP Recommended
Product: HP EliteBook 860 16 inch G11 Notebook PC (8N369AV)

My HP Universal Multiport suddenly does not work anymore. I guess everything happen after an update (maybe HP Inc. - SoftwareComponent - 1.76.4125.0) the Multiport doesnt work anymore. The Multiport has no network connection, no USB-C, USB-A, HDMI and Displayport are functioning. So I can not use this system anymore, which is very annoying! Someone know an solution? Maybe not using HP anymore. My current HP Elitebook 860 G11 has also various malfunctions and is unstable. This will be my last HP!

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-12-2025 04:51 AM

HP Recommended

I now disconnected and connected the the internal battery. Now it looks like the problem is solved. Thank you for your help.

View solution in original post

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3 REPLIES 3

‎03-10-2025 12:07 PM

HP Recommended

Hi @AJ2024CH 

 

make a power reset of the laptop

 

HP PCs - How to power reset your computer | HP® Support

 

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
1 person found this reply helpful
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‎03-11-2025 06:55 AM

HP Recommended

Unfortuntelly it doesn't help. The auniversal port is sitll not working properly. No Network, no ext. Monitor avaiable, no keyboard and no mouse.

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‎03-12-2025 04:51 AM

HP Recommended

I now disconnected and connected the the internal battery. Now it looks like the problem is solved. Thank you for your help.

Was this reply helpful? Yes No
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